Health Club Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading international hotel chain is seeking a Health Club Manager to oversee operations at their Wembley location. This role will involve managing the health club, leading the team, and ensuring excellent guest experiences. The ideal candidate will have management experience in the leisure sector and strong communication skills. Competitive salary of £35,000 annually with benefits including discounted travel, meals, and career development opportunities.

Benefits

Free and healthy meals when on duty

Team Member Travel Program

Holiday: 28 days including bank holidays

Discounted health cover

Qualifications

• Management and/or supervisory experience within the leisure sector.
• Ability to meet financial targets.
• Strong organisational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage operations of the health club to deliver an excellent Guest and Member experience.
• Lead and develop the team to maintain high motivation and quality service.
• Drive the team to meet and exceed agreed revenue targets.
• Recruit, manage, train, and develop the team.

Skills

Management experience

Organisational skills

Communication skills

Ability to work under pressure

Interpersonal skills

Flexibility

Education

Degree in a relevant area

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Job Description – Health Club Manager (HOT0C2DO)

Job Number:

HOT0C2DO

Work Locations

Hilton London Wembley – Lakeside Way, Wembley, HA9 0BU

Welcome to Hilton

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the choice of champions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Salary & Benefits

Salary: £35,000 a year (39 hours a week)

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

Corporate Responsibility – A chance to make a difference through our programmes (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)

Guest Experience Day: 1 night stay with breakfast per year

Team Member Referral Program

High street discounts with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusive team member’s areas

Responsibilities

• Manage operations of the health club to deliver an excellent Guest and Member experience.
• Lead and develop the team to maintain high motivation, high quality service, and ongoing development.
• Drive the team to meet and exceed agreed revenue targets through creative programmes beyond core fitness schemes.
• Achieve the health club’s annual budget, maintaining financial targets and net movement.
• Handle customer feedback to continuously improve service and programmes.
• Instill brand values and standards to maintain quality daily.
• Liaise with other hotel departments.
• Ensure customers and guests receive friendly and consistent personalised service from all team members.
• Recruit, manage, train, and develop the team.
• Respond to audits and ensure continual improvement.
• Maintain awareness of department security related to cash, stock and equipment; follow all procedures.
• Ensure compliance with health, safety, COSHH regulations and club rules.

Qualifications & Experience

• Management and/or supervisory experience within the leisure sector.
• Ability to meet financial targets.
• Ability to work under pressure.
• Strong organisational skills.
• Excellent communication and interpersonal skills.
• Willingness to develop team members and yourself.
• Flexibility to respond to a range of work situations.
• Ability to work independently or in teams.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Advantageous: Degree in a relevant area.
• Advantageous: Ability to close a sale.
• Advantageous: Relevant fitness and pool qualifications.

About Hilton

Every job makes the stay. At Hilton, “It Matters Where You Stay”, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.