Health Care Support Worker

NHS; Bridgend; On-site; GBP 22,000 - 26,000; Full time

Job summary

A University Health Board in Wales is seeking a Health Care Support Worker to assist in delivering compassionate care to individuals with dementia. This role involves supporting patients in a mental health setting, delivering aspects of care plans with minimal supervision, and supervising junior staff. Ideal candidates will have an NVQ level 3 and experience in mental health settings, with strong communication and person-centred care skills. Join a dedicated team committed to improving patient care in the Bridgend area.

Benefits

Generous leave

Flexible work options

Ongoing learning and development

Qualifications

• Relevant experience in older persons with mental health problems.
• Experience within Older Persons Mental Health Settings.

Responsibilities

• Support health care delivery for individuals experiencing mental ill health.
• Deliver patient care plans under nurse supervision.
• Supervise junior staff and provide support.

Skills

Good communication skills

Ability to work on own initiative

Ability to work as part of a team

Calm in stressful situations

Person-centred approach

IT Skills

Welsh language skills at Level 3

Education

NVQ level 3 or equivalent competency

Job description

Go back Cwm Taf Morgannwg University Health Board

Health Care Support Worker

The closing date is 20 January 2026

Are you a passionate, caring and dynamic nurse looking to make a real difference of individuals living with dementia? We're looking for innovative, forward-thinking Band 3 to join our specialist dementia assessment team at Angelton Clinic Glanrhyd Hospital. This is a unique opportunity to be part of a specialist multi-disciplinary team delivering high - quality, compassionate and person-centred care to patients experiencing complex cognitive and behavioural needs. Our ward provides short term, holistic assessment for individuals with dementia whose needs cannot be met in other settings. If you're ready to be part of a compassionate, creative and skilled team and want to make a meaningful difference every day, we'd love to hear from you.

Main duties of the job

To support the provision of Health Care to the people experiencing mental illhealth in an Older Persons Mental Health in-patient setting.

The post holder will deliver specific components of the patients care plan as delegated by the registered nurse and will regularly be required to work without direct supervision.

Supervise junior members of staff providing advice and guidance.

Work within a Multidisciplinary Team under the direction of a registered nurse. Deliver health care within the Care & Treatment Plan Approach. Provide support to patients on an individual and on a group basis within the inpatient service. With support from Registered Nurses be responsible for and manage own workload and safety. Participate in supervision from Registered Nurses. Actively participate in continuing professional development through the Knowledge Skills Framework.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Be, and the serene coastline at Ogmore. you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person Specification

Education/Qualifications / Training

• A good standard of general education including literacy and numeracy skills. Must possess NVQ level 3 or equivalent level of competency assessed training.

Experience

• Relevant experience of working in an older persons with mental health problems.
• Experience of working within Older Persons Mental health Settings

Skills

• Good communication skills, both written and verbal. Ability to work on own initiative Ability to work as part of a Team Ability to keep calm in stressful situations. Ability to demonstrate a person centred approach. Must be able to undertake Formal adapted Restrictive Physical Intervention Training with annual up-dates and Patient Handling Training
• IT Skills.
• Welsh language speaking/listening skills at Level 3 or above

Knowledge

• Understanding and appreciation of Mental Health issues. An understanding of the need to maintain professional boundaries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board