Head Waiter / Waitress

Caprice Holdings; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious restaurant group in London is searching for a dedicated Head Waiter to lead the front-of-house team. You will ensure high service standards, manage waitstaff, and resolve guest inquiries. The ideal candidate has proven experience and excellent organizational and communication skills. This full-time role offers a flexible schedule with a salary of £17 – £19 per hour, plus benefits.

Benefits

30% dining discount across Caprice restaurants

Access to early pay and savings tools

Enhanced maternity & paternity leave

Cycle to work scheme

English language classes

Private medical and life insurance

Employee Assistance Programme

Structured pension scheme

Qualifications

• Proven experience as a Head Waiter or in a similar role.
• Strong organizational, communication, and interpersonal skills required.
• Exceptional problem-solving abilities needed.

Responsibilities

• Oversee day-to-day operations ensuring high service standards.
• Supervise and mentor waitstaff.
• Handle guest inquiries and concerns professionally.
• Collaborate to organize private events.
• Assist in staff training and development.
• Monitor reservation systems.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Ability to manage multiple tasks

Tools

Reservation systems

Job description

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London.. . We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.. .

Key Responsibilities

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s.
• Access to early pay, savings tools & financial coaching via Wagestream.
• Enhanced maternity & paternity leave.
• Cycle to work scheme and refer-a-friend bonuses up to £1,000.
• English language classes, length of service awards & employee recognition bonuses.
• Private medical and life insurance for senior leaders, life insurance for head office employees.
• Employee Assistance Programme.
• Plus, a structured pension scheme with employer contributions.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Flexible shifts
Salary: £17 – £19 hourly

About Caprice Holdings

Caprice Holdings is a market leading prestigious restaurant group, with a rich history and long-standing reputation in the hospitality industry.