Head Therapist

Andrew Brownsword hotels; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in Bath is seeking a Senior Spa Therapist to deliver high-quality spa and wellness treatments. You will lead by example and support junior therapists in maintaining exceptional service. This role requires NVQ Level 2 & 3 qualifications in beauty therapy or massage, along with a passion for wellness. Enjoy perks such as employee discounts, development opportunities, and a supportive work environment.

Benefits

25% off food & beverage

Employee Assistance Programme

Free meals on duty

Unique development pathways

Milestone awards

Qualifications

• Minimum 2–3 years of experience in a luxury spa, resort, or hotel.
• Passionate about wellness and hospitality.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Deliver high-quality spa and wellness treatments.
• Provide mentorship and support to junior therapists.
• Assist Spa Manager with training and operational duties.

Skills

Strong communication skills

Guest care skills

Leadership experience

Professional demeanor

Education

NVQ Level 2 & 3 qualifications in beauty therapy/massage therapy

Job description

Role

As part of our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self‑motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

As a Senior Spa Therapist, you will :

Deliver a range of high‑quality spa and wellness treatments, ensuring every guest enjoys an exceptional experience.

Lead by example and provide mentorship, guidance, and support to junior therapists.

Maintain expert knowledge of treatments, products, and wellness trends.

Ensure treatment rooms, equipment, and supplies are maintained to the highest standards.

Assist the Spa Manager with training, quality control, and operational duties.

Build lasting relationships with guests and members, promoting loyalty and repeat visits.

Support retail sales and contribute to spa revenue targets.

About You

You are a passionate, professional, and dedicated therapist with a genuine love for wellness and hospitality. You will bring :

• Recognised qualifications in beauty therapy, massage therapy, or holistic treatments (NVQ Level 2 & 3 qualifications are required).
• Minimum 2–3 years of experience in a luxury spa, resort, or hotel environment.
• Strong communication and guest care skills.
• A warm, professional, and polished demeanour.
• Leadership and mentoring experience (advantageous).
• Flexibility to work weekends, evenings, and holidays as required.

To say thank you, we have many perks :

• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop – our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.