Head Steward

Aramark; Catterick Garrison; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities service provider in Catterick Garrison is looking for a Head Steward to oversee a team delivering quality services in laundry, accommodation, and janitorial work. The successful candidate will have experience in the catering industry and be responsible for training staff, managing schedules, and ensuring safety standards. This full-time position offers a competitive hourly pay rate, numerous employee benefits, and a pathway for career development within the company.

Benefits

Free uniform

On-site parking

Employee Benefits app access

Life assurance

Pension contributions

Generous holiday entitlement

Qualifications

• UK resident for the past 3 years with legal right to work in the UK.
• Full security vetting and DBS checks required.
• Experience managing direct reports in catering.

Responsibilities

• Supervise team for quality laundry and janitorial services.
• Handle customer complaints and queries professionally.
• Train new team members on procedures and standards.

Skills

Experience in the catering industry

Customer service skills

Knowledge of health and safety

Team management

MS Office proficiency

Job description

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.

Aramark UK are currently recruiting a Head Steward to join our team working at Bourlon Barracks, Catterick Garrison, DL9 3AD.

You will be responsible for supervising the team in the provision of quality laundry, accommodation, mess‑room, and janitorial services, always adhering to health and safety.

Aramark UK provides world‑class contract catering services to an extensive list of clients across the UK, including Defence, Judicial, private industry and Education. We are fortunate to have some of the best culinary and catering talent in the country working within our teams.

What we offer

• This is a permanent, full‑time position, 37 hours per week, Mon – Fri, 08:00 – 16:00, covering sickness/holiday and functions as required.
• The pay rate is £12.52 per hour.
• Free uniform and on‑site parking.
• Access to our Employee Benefits app, which includes online GP access, an Employee Assistance Scheme, hundreds of discounts, and savings on weekly supermarket shopping and weekend treats.
• Company package including life assurance, pension contributions, generous holiday entitlement with the option to buy more, and many more benefits.
• Talented team, fabulous career prospects, and strong promotion from within.
• Great training and apprenticeship schemes, enabling continuous learning.

A day in the life of a Head Steward

• Full day‑to‑day operation supporting senior messes and organising team members to deliver an effective service.
• Receiving and dealing with customer complaints and queries, ensuring compliments are shared with the team.
• Training new team members on procedures and brand standards for all general tasks and ensuring on‑air and off‑job training is carried out for all front‑of‑house staff.
• Supporting the effective delivery of special functions or events.
• Ensuring cleaning standards and safety procedures are adhered to.
• Championing excellent customer service and implementing all customer communication tools provided by Marketing to build sales.
• Working with the Unit Manager and Food Production team to ensure all restaurant staff are knowledgeable of the food menu, available beverages, and the promotional calendar, as well as their contents, recipes, accompaniments, and service.
• Promoting forward planning and ensuring the ordering of stock for front‑of‑house use is carried out according to checklists and business levels.
• Administration of schedules and maintenance of schedules and timesheets for all team members.

Qualifications and requirements

• UK resident for the past 3 years with legal right to work in the UK.
• Full security vetting and DBS checks required.
• Basic knowledge of health and safety and food safety requirements.
• Experience working within the catering industry.
• Prior experience managing direct reports.
• Good working knowledge of MS Office (Word, Excel, Outlook) is desirable.
• Will be required to undergo a DBS check as part of the application process.

Job Reference: 622190.
All applications will be treated in the strictest confidence.
If you are already employed by Aramark, please notify your line manager before submitting your application.

Aramark UK is committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and support employees with disabilities throughout their career journey. We are also recognised as a Forces Friendly employer and hold the prestigious ERS Gold Award, reflecting our dedication to supporting the Armed Forces community. Our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require accommodations or have any questions, please reach out to our recruitment team – [e-mail].