Head Receptionist

Putlands (Maidstone); Tonbridge; On-site; GBP 25,000 - 28,000; Full time

Job summary

A veterinary clinic in Tonbridge is seeking a Head Receptionist to lead the reception teams. The role involves managing reception duties, providing excellent service to clients, and overseeing administrative tasks. The ideal candidate will possess excellent communication and leadership skills, along with essential customer-facing experience. This full-time position offers a salary of £25,400 – £27,500 per year with benefits such as additional annual leave and gym membership discounts.

Benefits

5 weeks annual leave plus bank holidays

Additional leave after 5 years

Discounted gym membership

Staff discount

Health plan

Qualifications

• Experience managing teams is highly beneficial.
• Previous receptionist or customer-facing experience is essential.
• Previous veterinary industry experience is highly beneficial.

Responsibilities

• Lead reception teams for friendly service to clients.
• Perform receptionist duties like answering phones and booking appointments.
• Manage the reception team and additional administrative duties.

Skills

Excellent communication skills

Organisational skills

Leadership skills

Calm under pressure

Empathy

Job description

Overview

We have a fantastic opportunity for a Head Receptionist to join our teams at Putlands and Goudhurst. This is a full time position, working 40 hours per week across both sites.

Responsibilities

• Lead reception teams to provide a friendly and efficient service to clients and their animals.
• Perform receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments, and providing a warm and welcoming experience to clients arriving at the clinic.
• Handle additional administrative duties including debt management, banking, and end‑of‑month processes.
• Manage the reception team, staff and holiday rotas, and recruitment.

Qualifications

• Excellent communication, organisational and leadership skills.
• Experience managing teams (highly beneficial).
• Previous receptionist or customer‑facing experience (essential).
• Previous veterinary industry experience (highly beneficial).
• Ability to remain calm under pressure and show empathy in all situations.

Salary

£25,400 – £27,500 per year (pro rata, depending on experience).

Benefits

• 5 weeks annual leave plus bank holidays.
• Additional annual leave: one extra day per year, increasing up to 5 days after 5 years of employment.
• Staff benefits include discounted gym membership, staff discount, buy & sell holiday, health plan, and much more.
• More details at https://www.careerswithcvs.co.uk/jobs/this-is-what-we-offer-you/.

How to Apply

Click 'Apply Now'. Please do not delay submission. Some urgent roles may be interviewed and concluded before the closing date.

Equal Opportunities

CVS is committed to being a fully inclusive place to work where all colleagues are encouraged and supported to be themselves. We celebrate difference and strive for a workforce that reflects our diverse communities and the people we provide our services to.