Head Receptionist

Roka London; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A premium restaurant group in Greater London seeks an enthusiastic Head Receptionist to join their vibrant team. The ideal candidate will embody a passion for hospitality and Japanese cuisine while providing outstanding customer service. Responsibilities include ensuring a warm welcome for guests and leading a dynamic front-of-house team. Benefits include world-class training, dining discounts, and opportunities for career growth. Join a renowned brand that values your contributions and embraces inclusivity.

Benefits

World-Class training

Dining discounts across the Azumi group

Access to Health Assured, Employee Assistance Program

Rewards and Recognition

Additional holiday for service milestones

Qualifications

• Proven experience as a Head Receptionist in a premium, high-volume restaurant.
• Genuine love for hospitality and exceptional dining experiences.
• Ability to create memorable moments for every guest.

Responsibilities

• Ensure every guest receives a warm welcome.
• Inspire the team to deliver outstanding service.
• Uphold ROKA's high standards in a fast-paced environment.

Skills

Hospitality

Japanese cuisine

Customer service

Team collaboration

Job description

About the Role

We are seeking an enthusiastic Head Receptionist to join our vibrant team at ROKA Charlotte Street.

As a key member of our front‑of‑house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

Our Head Receptionist are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver outstanding service and a seamless guest experience that define us.

Responsibilities and Qualities

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Head Receptionist in a premium, high‑volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy.

• World‑Class training, designed to inspire and educate
• Experience hospitality around the globe, with our five incredible brands
• Dining discounts: enjoy exclusive discounts across the Azumi group, worldwide!
• Access to Health Assured, our Employee Assistance Program
• Rewards & Recognition: we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Celebrate your milestones, with an additional day holiday for each two years worked

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.