Head Receptionist

Vets for Pets; England; On-site; GBP 29,000; Full time

Job summary

A veterinary practice in Hull is looking for a Head Receptionist to oversee a team and ensure excellent customer service. The role involves admin duties, managing staff, handling client complaints, and building relationships with clients and their pets. Applicants should have prior management experience and good computer skills. This full-time role offers a salary of £28,500 per annum and includes benefits like 20% discount at partner stores and in-house career development opportunities.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Prior experience managing a team is required.
• Veterinary practice experience is an advantage.

Responsibilities

• Oversee the reception team and manage admin duties.
• Conduct 1-to-1s, manage staff rotas and holidays.
• Support payroll processes and handle client complaints.
• Provide exceptional service and build strong client relationships.
• Coordinate day-to-day routines using an online booking system.

Skills

Problem solving

Teamwork

Customer service

Computer literacy

Job description

Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this, is you, we have a great opportunity for you at our Hull Vets for Pets Practice.

We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.

What your typical day will look like

• As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
• You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, organising team gifts and events, and handling client complaints professionally.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full time role working 40 hours per week, including 1 in 4 Saturdays. Prior experience managing a team is required; veterinary practice experience is an advantage.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance. The salary for this role is £28,500 per annum.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location : HU5 5NA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!