Head Receptionist

Rodericks Dental; Doncaster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent dental practice in the UK is looking for a Head Receptionist in Doncaster. You will be the first point of contact for patients, ensuring exceptional service and managing appointment schedules. Ideal candidates will have prior dental reception experience and a passion for customer care. This role offers competitive salary and opportunities for growth based on performance.

Benefits

Competitive salary

Annual leave increase with service

Retail discounts

Birthday leave

Comprehensive training

Refer a friend scheme

Qualifications

• Prior experience in dental reception is essential.
• Strong communication skills and ability to work under pressure.
• Interest in learning about dental treatments and options.

Responsibilities

• Provide exceptional patient care both in person and over the phone.
• Manage appointment diaries and ensure efficient scheduling.
• Handle payments and maintain communication with patients regarding treatments.

Skills

Customer service skills

Rapport building

Attention to detail

IT skills

Ability to follow processes

Job description

Job Type: Permanent Job Sector: Health, Medicine Region: Yorkshire Location: Doncaster Salary Description: Competitive Salary Posted: 25/11/2025 Recruiter: Rodericks Dental Job Ref: rodericks/TP/Conisbrough/Receptionist/8480 Job Views: 1

Head ReceptionistLocation: Conisbrough Dental Practice. Doncaster. DN12 3DB.Hours: 40 per weekThe suitable candidate must have dental reception experience.Tiered salary based on experience and skillsRetail discounts and deals through our easy-to-useappAnnual leave that increases with length of serviceExtra day of annual leave for your Birthday!Comprehensive training (including online and in person courses)Refer a friend schemeAs a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone.And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone.And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.