Head Receptionist

Together Dental; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A growing dental practice in Basildon seeks a Head Receptionist to deliver exceptional patient experiences and manage administrative tasks. The role requires outstanding customer service skills, strong communication, and excellent organisational abilities. Responsibilities include scheduling appointments, managing patient records, and ensuring a well-organised reception area. The practice offers benefits such as birthday off and discounted dental treatment after 6 months. Join a passionate team dedicated to providing outstanding care!

Benefits

Birthday off each year

Discounted dental treatment

Further education funding

Employee Assistance Platform

Career mobility opportunities

Qualifications

• Previous receptionist or administration experience required.
• Willingness to learn and progress.
• Ability to manage a varied workload.

Responsibilities

• Provide an excellent patient experience at the reception.
• Book dental appointments and manage patient records.
• Coordinate the dentist's schedule and ensure smooth practice operations.

Skills

Outstanding customer service skills

Strong interpersonal communication skills

Excellent telephone manner

Organisational skills

Attention to detail

Job description

The Opportunity

Are you looking to develop your skill‑set and join one of the fastest growing dental groups in the UK? We have an exciting new opportunity for a Head Receptionist to join our amazing team at our Basildon practice.

Our Practice Team sits at the heart of our business, and we want everyone to feel as though their role is a vocation – not just a job.

Monday – Thursday: 08:45 am – 17:45 pm.
Friday: 07:45 am – 16:15 pm.

Main goals and purpose – Responsible for providing an excellent patient experience, presenting a well‑organised reception area, maintaining positive company cash accounts and a wide patient base. To gain, build and contribute exceptional organisational, administrative and professional responsibility and to maintain confidentiality.

Ensure dental appointments are booked in for patients, manage their records and keep them up to date. Help coordinate the dentist’s schedule and ensure continuity and smooth running of the practice by following procedures, policies and protocols.

Requirements

We are looking for a friendly and enthusiastic individual with strong receptionist or administration experience, as well as the following:

• Outstanding customer service skills
• Strong interpersonal, verbal and written communication skills
• Excellent telephone manner
• Ability to use and operate a computer‑based system
• Knowledge of working with systems would be advantageous
• Willingness to learn and progress
• Excellent organisational skills and the ability to manage a varied workload
• Excellent attention to detail and initiative
• A well‑presented and motivated individual who enjoys working independently and within a great team

Benefits

In return we can offer you a great range of benefits including:

• Staff referral schemes
• Your birthday off each year!
• Discounted dental treatment after 6 months service, extended to family after 12 months
• Support from our People Team, Finance and other support teams should you ever need it
• Fully funded DBS checks
• Access to an Employee Assistance Platform – your mental well‑being matters to us!
• Further education/qualification funding and support
• Career mobility and progression opportunities
• Auto enrolment into a pension after 3 months service

The Company

Together Dental is a growing group of practices led by forward‑thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.

We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.

Working With Us

Cultures & Values

We support each other, providing outstanding service to practices and our dentists.

We educate our patients empowering them to make informed decisions about their oral health.

There is a sense of energy and purpose behind everything we do.

We instil trust in our teams and patients via our empathetic and supportive approach.