Head of Technical Performance

Atalian Servest; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading facilities management company in Manchester is seeking a qualified professional to ensure compliance with contracts, lead technical audits, and develop KPIs for PFI contracts. The ideal candidate will have strong leadership skills, extensive knowledge of building services, and a commitment to technical excellence. This role offers a dynamic environment focused on compliance and innovation.

Qualifications

• Proven leadership experience in technical governance within PFI or similar sectors.
• Ability to develop and monitor KPIs and produce accurate performance reports.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Ensure all PFI contracts meet statutory and contractual technical requirements.
• Lead technical audits and ensure zero critical non‑compliances.
• Develop and monitor technical KPIs across all PFI contracts.

Skills

Leadership experience in technical governance

Strong knowledge of building services

Expertise in risk management

Analytical decision-making skills

Education

NVQ Level 3 or equivalent in a technical discipline or higher

Job description

Days of Working: Monday to Friday, 9am to 5pm.

• Ensure all PFI contracts meet statutory and contractual technical requirements.
• Maintain compliance frameworks for building services, health & safety, and environmental standards.
• Lead technical audits and ensure zero critical non‑compliances.
• Oversee lifecycle planning and delivery to meet contractual obligations.
• Optimize asset performance and replacement strategies to minimize cost and risk.
• Develop and monitor technical KPIs across all PFI contracts.
• Produce monthly and quarterly performance reports for senior leadership and clients.
• Identify and mitigate technical risks impacting compliance or availability.
• Act as technical authority for clients, regulators, and internal teams.
• Lead and develop a team of technical specialists and performance analysts.
• Must have Right to Work in the UK.
• UK driving licence.
• Proven leadership experience in technical governance within PFI or similar sectors.
• Strong knowledge of building services, statutory compliance, and lifecycle planning.
• NVQ Level 3 or equivalent in a technical discipline (or higher).
• Expertise in risk management and contingency planning for critical systems.
• Ability to develop and monitor KPIs and produce accurate performance reports.
• Skilled in influencing and negotiation with senior stakeholders.
• Strong analytical and data‑driven decision‑making skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage change and introduce innovation in complex environments.
• Commitment to delivering 100% compliance and technical excellence.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.