Head of Supply Chain

We're Norton Rose Fulbright; Hatton; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic skincare company is looking for an experienced Head of Supply Chain to lead their supply chain operations. The successful candidate will manage relationships with suppliers and logistics partners, ensuring on-time delivery and compliance with regulatory requirements. This full-time position is based in Hatton, England, offering a competitive salary and various benefits, including 25 days holiday, free meals, and a development budget.

Benefits

25 Days Holiday

Free Breakfast & Lunch

Equity in the company

Health and wellbeing focus

£500 annual development budget

Nursery fee assistance

Culture club activities

Discounted products

Employee referral scheme

Qualifications

• Proven experience building and leading supply chain operations in a scale-up or fast-paced FMCG environment.
• Expertise across end-to-end supply chain functions: forecasting, procurement, inventory, logistics, and systems.
• Comfortable in ambiguity, proactive, and able to turn complex challenges into actionable solutions.

Responsibilities

• Own, develop and execute our end-to-end supply chain across forecasting, planning, procurement, logistics, and distribution.
• Lead and scale the supply chain function, including management of our Supply Chain Manager and planners.
• Build and own relationships with our external suppliers to ensure high standards are consistently met.

Skills

Supply chain operations

Expertise in forecasting

Advanced Excel modelling

Stakeholder management

Negotiation skills

Commercial acumen

Job description

We're looking for an experienced Head of Supply Chain to join our Team at Skin + Me. In this role you will own, develop and execute our end-to-end supply chain across forecasting, planning, procurement, logistics, and distribution to support aggressive growth. This is a full time position based at our cutting-edge facility in Park Royal, London, working Monday to Friday, with flexibility required for operational issues and evolving business needs.

Responsibilities

• Own, develop and execute our end-to-end supply chain across forecasting, planning, procurement, logistics, and distribution to support aggressive growth targets whilst maintaining operational excellence
• Lead and scale the supply chain function, including management of our Supply Chain Manager and planners
• Lead forecasting, planning and stock control in the warehouse – ensuring we never run out of stock while still optimising our cash flow and stock balance
• Build and own relationships with our external suppliers to ensure our high standards are consistently met – driving cost efficiencies, reliability, and quality
• Manage 3PLs, logistics providers, and shipping partners (e.g. Royal Mail) to ensure on‑time, in‑full delivery to customers
• Ensure compliance with our regulatory requirements, working closely with our in-house Quality/Pharmacy team
• Own and lead risk mitigation across raw materials, packaging, and logistics to ensure uninterrupted customer supply
• Collaborate cross‑functionally across the business to support product launches, market expansions, and operational change projects
• Lead and project manage from advanced analytics to continuous improvement – to optimise inventory levels, reduce costs, and improve forecast accuracy across our growing product portfolio
• Own, maintain and improve the systems, tools and data dashboards used across the team to ensure we continue to meet delivery requirements
• Manage supply chain cost budgets and KPI reporting – to drive cost optimisation while maintaining quality standards

Qualifications

• Proven experience building and leading supply chain operations in a scale‑up, start‑up, or fast‑paced FMCG environment
• Expertise across end‑to‑end supply chain functions: forecasting, procurement, inventory, logistics, and systems
• Advanced Excel modelling and analytical skills – with expertise in supply chain planning systems, demand forecasting, and inventory optimisation (Beneficial to have SQL skills or motivation to self‑serve data)
• Strong commercial acumen – understands cost drivers, cash flow, and business metrics
• Exceptional communication, stakeholder management and negotiation skills – internally and externally
• Experience supporting new product development and launches
• Comfortable in ambiguity, proactive, and able to turn complex challenges into actionable solutions
• Experience in regulated industries (pharma, cosmetics, food, etc)

Benefits

• 25 Days Holiday + all the usual Bank Holidays – It’s important to take a break and recharge
• Free Breakfast & Lunch – It’s important you are well fueled for the day so we’ve got your breakfast and lunch covered. Plus drinks and snacks are available too!
• Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. We really are all in this together
• Health and wellbeing focus – We offer a healthcare cash plan, cycle‑to‑work schemes plus free healthy breakfast and lunch in the office. We’ll always prioritise your physical and mental health
• £500 annual development budget for learning, training and development opportunities (courses, books, software – if it helps you in your role, we’ll help you get it)
• For working parents, we’re proud to offer assistance, helping you save on nursery fees – The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month
• Culture club – Our culture club team meets every week to celebrate our big wins and milestones with parties, surprises and more
• Highly discounted Skin + Me products for you, and 10 friends + family too
• Generous employee referral scheme – If you refer someone who passes probation, you’ll get a bonus

There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long‑term. We’re on a mission to change that. Our belief is that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist. Skin + Me is a mission‑driven start‑up, building a pioneering online dermatology service powered by experts. We take customers through a simple online medical consultation; our prescribers formulate custom treatments that can’t be bought on the high street. Each one is personalised to the individual’s skin goals. It arrives in their letterbox each month and evolves alongside their skin – because everyone’s skin is different and no two journeys are the same. Skin + Me recently secured £10 million in a Series B funding round, reflecting the growing interest in expert‑approved skincare. We’ve raised funding from some of the best‑known direct‑to‑consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com.