Head of Strategic Accounts - Health Tech

Sphere Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Strategic Accounts to lead their Strategic Key Account function. This hybrid role is perfect for a commercially-minded leader with a strong SaaS background, tasked with refining processes and driving customer value. Key responsibilities include developing a high-performing team, embedding a commercial mindset, and leading customer journey strategies. The ideal candidate will have a track record in customer growth and be a hands-on leader who collaborates closely with stakeholders.

Qualifications

• Strong SaaS background with experience scaling account teams.
• Proven experience delivering customer growth strategies.
• Track record of building Customer Journey Mapping frameworks.

Responsibilities

• Lead and develop the Strategic Key Account Management team.
• Embed commercial thinking throughout the function.
• Develop and own Customer Journey Mapping.

Skills

SaaS background

Commercial acumen

Customer Journey Mapping

Coaching capability

Collaborative operation

Job description

Head of Strategic Accounts

Salary - £80,000 - £90,000 + 20% Bonus

Hybrid (2 days in office)

We are partnered with a high-growth Health Tech SaaS business who are hiring for a Senior Manager to lead their Strategic Key Account function. This is a pure leadership role, perfect for a commercially minded, people-first senior operator who knows how to build structure and create true customer value at scale.

Opportunity

You'll take ownership of leading and developing the Strategic Key Account Management team. They are looking for someone who can bring commercial acumen, and a structured, value-led approach. This role suits someone who can refine processes and embed best-practice frameworks that drive measurable customer outcomes.

What You'll Be Doing

• Leading, coaching, and developing a high-performing Strategic Key Account Management team.
• Embedding commercial thinking throughout the function and maturing its approach to strategic accounts.
• Building and refining processes, frameworks, and ways of working across CSM and strategic account management.
• Developing and owning Customer Journey Mapping to create a consistent, proactive customer experience.
• Supporting a true land-and-expand model. Identifying expansion, cross-sell, and long-term partnership opportunities.
• Acting as a hands-on, engaged leader. Joining key customer conversations where needed.

What They're Looking For

• A strong SaaS background with experience scaling or maturing multi-platform account teams.
• Proven experience delivering land-and-expand models and customer growth strategies.
• Someone who has built or improved Customer Journey Mapping frameworks.
• A people-first leader with exceptional coaching capability and a hands-on style.
• A track record of bringing structure, process, and commercial discipline into a CSM or strategic account function.
• A collaborative operator who enjoys working closely with customers and cross-functional stakeholders.
• Experience building proactive CSM teams and strategic account programmes.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.