Head of Services

PROSPECTUS-4; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

An organization supporting unpaid carers in the UK is seeking a Head of Services to oversee all frontline services. In this newly created role, you will collaborate closely with the CEO, ensuring service effectiveness and alignment with strategic outcomes. The ideal candidate will have experience in managing diverse teams and enhancing service delivery through data-driven innovation. This position offers a unique opportunity to champion the needs of carers across various age groups and backgrounds.

Qualifications

• Experience in managing frontline services.
• Ability to drive service improvement through data and feedback.
• Strong leadership skills to support diverse teams.

Responsibilities

• Work closely with the CEO to oversee all delivery teams.
• Ensure alignment with strategic priorities and contractual requirements.
• Champion the voice of carers through various forums.

Job description

Overview

Our client are a small, supportive organisation, committed to making a lasting and positive difference to the lives of unpaid carers across Buckinghamshire – they support unpaid carers of all ages, from all backgrounds and in all caring roles. This includes young carers, young adult carers, parents of children with a physical or learning disability, older carers, carers from diverse communities, LGBTQ+ carers and those looking after someone with a mental health condition. They alsoprovide support for unpaid carers and the person they care for whilst in a hospital setting. At an exciting time of change, they are now looking to recruit a Head of Services, a newly created role for the organisation which will oversee all frontline services.

Responsibilities

As Head of Services, you will work closely alongside the CEO, providing support and oversight for all delivery teams (adult / young / hospital carers teams), ensuring that services operate effectively and meet contractual requirements. You will ensure alignment with strategic priorities and commissioned outcomes and will use data and feedback to drive service improvement and innovation. You will ensure that all carer services operate cohesively, with smooth transitions between age groups and will consistently champion the voice of carers of all ages through partnership boards, networks and other forums. You will also maintain oversight of all safeguarding cases across the organisation, acting as Designa...