Head of Service Delivery

Samuel Frank; Burley-in-Wharfedale; On-site; GBP 65,000 - 70,000; Full time

Job summary

A specialist engineering company in West Yorkshire seeks a Head of Service Delivery. The candidate will lead service delivery, manage a team, and drive profitability across operations. A strong background in engineering, communication skills, and a full UK driving licence are essential. The role offers potential progression to a senior director position.

Qualifications

• Experience driving profitability across field service teams, repairs, or refurbishment works.
• Background in Electrical or Mechanical systems required.
• Full UK driving licence and ability to travel internationally.

Responsibilities

• Lead a small group of managers in Design, Service, and Projects.
• Deliver all aspects of the aftermarket service business.
• Build relationships with customers through travel.

Skills

Leadership

Commercial acumen

First-class communication skills

Service delivery experience

Experience in engineering environment

Job description

Head of Service Delivery - West Yorkshire - £65-70k + car allowance

Samuel Frank is recruiting for a Head of Service Delivery for a specialist West Yorkshire based Engineering company.

The successful Head of Service Delivery will need to be commercially astute, have first‑class communication skills and experience driving profitability across field service teams, repairs and refurbishment works and/or upgrades and modifications on special‑purpose machinery or plant equipment.

Key aspects of the role

• Leadership of a small group of managers (Design, Service, Projects)
• Demonstrable experience in a senior service or operations role within capital equipment, special‑purpose machinery or industrial manufacturing environment
• Experience of service delivery in an engineering environment from the supplier/service side
• Responsible for delivering all aspects of the aftermarket service business including customer support, field service, maintenance, equipment refurbishment and supply and management of spare parts
• Opportunity to progress into a more senior role within the business; position could suit someone aiming to achieve Director level post
• Company is well established and well regarded in its specialist field, looking to diversify and build market share across a range of industries
• Travel to customer sites across the UK and internationally, especially in the early stages, to build relationships with customers
• Background could be Electrical or Mechanical biased and require working knowledge of electrical and/or mechanical systems
• Full UK driving licence and ability to travel in/out of UK without restriction and work in UK without sponsorship

Head of Service Delivery may currently work as Head of Aftersales, Engineering Services Manager, Technical Services Manager, Head of Engineering Services, Service Delivery Manager or Head of Service Operations.

The premises are easily commutable from large parts of West Yorkshire including Leeds, Bradford, Keighley, Ilkley, Harrogate, Skipton, Shipley, Otley, Burnley, Nelson, Colne.