Head of Sales

Grafton Recruitment International; Newcastle upon Tyne; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Central Sales to lead their central sales function in Newcastle upon Tyne. This strategic role requires proven leadership in sales and customer service within B2B environments. You will drive revenue growth, conversion rates, and enhance customer satisfaction. The ideal candidate possesses strong commercial insight and a collaborative leadership style. Competitive salary and benefits package included.

Benefits

Car allowance

Bonus

Benefits package

Qualifications

• Senior leadership experience in rental, hire, contact centre, or B2B service environments.
• Proven ability to deliver sales through service and lead high-volume teams.
• Strong commercial acumen and operational resilience.
• Collaborative, coaching-led leadership style.

Responsibilities

• Lead a multi-functional team across internal sales, customer contact, and solutions.
• Monitor key KPIs including margin, revenue retention, and conversion rates.
• Drive a 'right first time' approach across all channels.
• Lead CRM and system rollouts, driving adoption and performance.

Skills

Leadership

Sales management

Commercial acumen

Communication

Transformational leadership

Job description

Overview

Head of Central Sales - Customer Solutions

Location: North East

Salary: £65k-£70k + Car + Bonus + Benefits

Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business.

We're looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You'll be the driving force behind revenue growth, quote conversion, and customer satisfaction - all while embedding a culture of ownership, accountability, and service brilliance.

Why This Role Matters

• Lead a multi-functional team across internal sales, customer contact, and solutions
• Be the central link between depots, divisional teams, and customer operations
• Own and optimise sales processes, invoicing accuracy, and service delivery
• Champion transformation through CRM, BI, and scalable systems
• Deliver against strategic OKRs that power frontline performance

What You'll Be Doing

Sales & Commercial Delivery

• Convert inbound enquiries into profitable orders across multiple product lines
• Drive quote conversion, upselling, and customer lifetime value
• Monitor key KPIs including margin, revenue retention, and conversion rates
• Embed a "sales through service" culture across all customer touchpoints

Process Ownership & Governance

• Own hire processes and ensure clean, accurate invoicing
• Align sales operations with divisional and depot teams
• Champion continuous improvement and operational discipline

Customer Experience & Service Excellence

• Drive a "right first time" approach across all channels
• Use data and feedback to resolve root causes of dissatisfaction
• Promote responsiveness and joined-up service delivery

Depot & Network Engagement

• Act as the central hub between depots and customer teams
• Provide coaching and governance to ensure consistent practices
• Foster collaboration across the network

Leadership & Culture

• Lead with clarity, energy, and purpose
• Inspire and develop team leaders with coaching and succession planning
• Model behaviours that reflect trust, accountability, and continuous improvement

Transformation & Data-Led Decision Making

• Lead CRM and system rollouts, driving adoption and performance
• Align end-to-end customer journeys with commercial goals
• Leverage BI tools to embed a data-driven culture

OKR Ownership

• Translate strategic goals into measurable team deliverables
• Own dashboards that track sales, service, and transformation outcomes

What You'll Bring

• Senior leadership experience in rental, hire, contact centre, or B2B service environments
• Proven ability to deliver sales through service and lead high-volume teams
• Strong commercial acumen and operational resilience
• A collaborative, coaching-led leadership style
• Experience driving transformation and cross-functional alignment

Success Looks Like

• Revenue growth across key product lines
• High quote-to-order conversion rates
• Outstanding customer satisfaction scores
• Clean, accurate invoicing and process compliance

How to Apply

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact us. We are happy to provide application and/or accessibility support; please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients. Our privacy policies are available on the Marks Sattin and Grafton websites.