Head of Reservations — Luxury Hotel Growth & Leadership

Old Edwards Inn and Spa; Bala; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury country house hotel in Wales seeks an experienced Head of Reservations to lead the reservations team, manage booking systems, and ensure exceptional service. Key responsibilities include overseeing reservations for accommodations, dining, and events, managing complex enquiries, and collaborating with senior management on pricing strategies. The ideal candidate will have a strong background in luxury hotel management, excellent leadership skills, and thorough knowledge of hotel reservation systems. Competitive salary and excellent benefits offered.

Benefits

Onsite parking

Complimentary meals on duty

Generous employee discounts

Qualifications

• Proven experience in a senior reservations management role within a luxury hotel.
• Strong leadership and people management skills.
• Excellent organisational and analytical ability, with strong attention to detail.

Responsibilities

• Lead, manage and develop the reservations team.
• Oversee all reservations activity for bedrooms and events.
• Act as the primary point of escalation for complex reservations.

Skills

Leadership skills

Organisational skills

Communication skills

Analytical skills

IT skills

Education

HND / Degree in Hospitality Management

Diploma in Hospitality, Tourism or Hotel Operations

Tools

Hotel reservation systems

Microsoft Office (Excel)

Job description

A luxury country house hotel in Wales seeks an experienced Head of Reservations to lead the reservations team, manage booking systems, and ensure exceptional service. Key responsibilities include overseeing reservations for accommodations, dining, and events, managing complex enquiries, and collaborating with senior management on pricing strategies. The ideal candidate will have a strong background in luxury hotel management, excellent leadership skills, and thorough knowledge of hotel reservation systems. Competitive salary and excellent benefits offered.