Head of Rent Service Charge & Customer Accounts

The Guinness Partnership; Chadderton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading service organization in the UK is looking for a Head of Rent, Service Charge and Customer Accounts. This permanent, full-time role involves leading the strategic development and operational management of customer accounts, requiring significant management experience and a strong focus on customer service. The position is based in Chadderton with a hybrid work option, making it ideal for motivated individuals eager to enhance service quality and drive team performance.

Qualifications

• Proven track record of delivering high-quality customer-focused services.
• Experience in leading business change.
• Exceptional customer and commercial focus demonstrated in actions.

Responsibilities

• Lead the strategic development of Rent, Service Charge and Customer Accounts service.
• Operational management of customer accounts.
• Motivate multi-disciplinary operational teams.

Skills

Senior management experience

Strategic planning

Operational planning

Customer focus

Communication skills

Team leadership

Education

Degree level education or relevant qualification

Tools

Microsoft Office

Job description

About the role

We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. This permanent, full-time, 35 hours per week vacancy based in our Oldham office has a hybrid working option.

The purpose of the role is to lead the strategic development and operational management of Guinness’s Rent, Service Charge and Customer Accounts service.

What we’re looking for

We know that how we do things is just as important as what we do, so you’ll not only be highly self‑motivated with the rigour to pursue goals, you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You’ll be able to demonstrate

Essential

• Senior management experience in Rent, Service Charge and Customer Accounts management environments.
• Proven track record of strategic and operational planning in leading the delivery of high-quality customer focused services.
• Significant experience of leading, managing and motivating multi-disciplinary operational teams.
• Exceptional customer and commercial focus demonstrated in personal actions and behaviours.
• Experience of leading delivery of measurable improvements in performance and quality.
• Experience of leading implementation of significant business change.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office.
• Demonstrate the Guinness Behaviours.
• Demonstrate the Guinness Leadership and Management Standard.

Desirable

• Broad understanding of the not-for-profit sector, and / or housing sector.
• Broad understanding of income recovery / arrears collection industry.

Qualifications

• Educated to degree level and / or relevant professional qualification, e.g. CIH Level 6.

If you’re interested in finding out more about the key responsibilities of the role and / or to ensure you meet the essential criteria, please review the attached role profile.