Head of Quality

LDN Apprenticeships; City Of London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading education provider in the UK is seeking a Head of Quality to lead the quality strategy across apprenticeship provisions. This role requires exceptional leadership skills and a commitment to high performance. The position is predominantly remote with at least one day in the South London office each month. The ideal candidate will have experience in quality roles and be proactive in driving improvements across all levels. Attractive benefits include 25 days holiday and a company Apple MacBook.

Benefits

25 days holiday plus bank holidays

Flexible working

Company Apple MacBook

Pension with 4% employer contribution

Qualifications

• Experience in a quality role within the apprenticeship sector.
• Experience of quality inspections or reviews.
• Knowledge of safeguarding and Prevent duties.

Responsibilities

• Lead the development of the team to achieve performance standards.
• Support readiness for Ofsted inspections.
• Develop and implement a quality assurance strategy.

Skills

Exceptional organisational skills

Strong leadership skills

Excellent communication skills

Proactive and resilient

People-person

Excellent IT skills

Tools

Office 365

CRM systems

Job description

Head of Quality

Salary: £50,000-£55,000 pa (plus excellent benefits)

We have a fantastic opportunity for a Head of Quality to join our friendly and supportive Delivery Team.

Reporting to the Delivery Director, the Head of Quality is responsible for shaping and leading the quality strategy across all apprenticeship provision, ensuring that teaching, learning, and assessment consistently meet high standards and deliver exceptional outcomes for learners and employers.

Working collaboratively with compliance staff, delivery teams, and Senior Leadership Team, the Head of Quality will champion excellence in pedagogy, curriculum design, and learner experience. You will also lead on quality assurance frameworks, learner and employer voice initiatives, and preparation for external inspections, including Ofsted, ensuring the organisation is always inspection‑ready and responsive to feedback.

The role will be predominantly remote with at least one day a month at our South London office.

Responsibilities

• Lead and support the development of your team to achieve agreed performance standards, including KPIs through effective coaching, performance management, and professional development.
• Support the organisation's readiness for Ofsted inspections by ensuring all apprenticeship delivery, documentation, and processes meet the Further Education & Skills Inspection Toolkit.
• Develop and implement a quality assurance strategy aligned with organisational goals, fostering a culture of high performance and continuous improvement.
• Develop and implement observation schedules, including peer‑to‑peer sessions, ensuring moderation and standardisation meetings are completed on time. Communicate any follow‑up actions or areas for improvement promptly to the relevant Skills Coach and Manager.
• Lead the organisation's response to the new apprenticeship assessment reforms, ensuring all delivery models, assessment strategies, and compliance processes align with updated regulatory requirements.
• Lead the design and implementation of quality improvement plans (QIPs), self‑assessment reports (SARs), and quality cycles to drive excellence in teaching, learning, and assessment.
• Promote learner and employer voice through surveys, forums, and feedback mechanisms, using insights to enhance the learner journey and inform quality improvements.
• Develop and implement the English and maths strategy including the curriculum for Functional Skills delivery, ensuring all apprentices receive appropriate support in English and maths in line with DfE and Ofsted expectations.
• Ensure robust systems are in place for identifying and supporting learners with additional learning needs, including EHCPs and SEND requirements.
• Lead on the development and implementation of inclusive learning support strategies that promote learner success and retention.

Qualifications

• Experience as a Practitioner/Teacher (desirable)
• Experience in a quality role within the apprenticeship sector
• Experience of managing people / managing multiple projects
• Experience of quality inspections or reviews, including self‑assessments, e.g. Ofsted
• In‑depth knowledge of DfE Funding Rules, Ofsted and other regulatory bodies
• Knowledge of safeguarding and Prevent duties
• Experience as a Designated Safeguarding Officer (desirable)
• Able to influence colleagues to adopt the requirements of policy and procedures
• Exceptional organisational and communication skills
• Strong leadership skills and high emotional intelligence
• Proactive and resilient
• People‑person who enjoys learning and growing, personally and professionally.
• Competence to build and effectively manage interpersonal relationships at all levels
• Excellent IT skills with knowledge of CRM's and Office 365
• Demonstrates commitment to our values and expected behaviours
• Flexible and understand the balance between being commercial and being compassionate

Benefits

• 25 days holiday plus bank holidays
• Extra day of holiday for every year of service up to 3 years
• Home working/flexible working (you will be expected to come into the office at least once a month)
• Receive a company Apple MacBook
• Workplace pension with 4% employer's contribution
• Buy holiday entitlement
• Head Office near Vauxhall/Stockwell with free tea and coffee
• Quarterly prizes for top performers in the business
• Regular social events, including Summer and Christmas parties

In addition to these great benefits, we also provide you with ongoing training/development and as a growing business, the opportunity for career progression.

For further information about LDN, our Company Values and Staff Benefits please visit our website: https://www.ldnapprenticeships.com/careers

LDN Apprenticeships has been awarded Ofsted Outstanding Provider Status. Our people are key to our success, and we have created a unique high‑performance culture that is supportive, inclusive and empowers our team to take ownership for their work.

LDN is also a Certified B Corp. Our B Corp status reflects our commitment to meeting the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. As a B Corp we are helping to accelerate a global culture shift to redefine success in business and build a more inclusive and sustainable economy. For further information visit: https://www.bcorporation.net/en-us/find-a-b-corp/company/ldn-apprentices...

We are unable to reply to every applicant. Therefore, if you do not hear from us within 28 days of your application, we have made the decision not to take your application to the next stage.

LDN is committed to safeguarding and promoting the welfare of our learners. A copy of our Safeguarding Policy and Safer Recruitment Policy can be found on our website.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.

If you're ready to make a meaningful impact and join a growing organisation, we'd love to hear from you.