Head of Patient Support

Royal Free Charity; City of Westminster; On-site; GBP 60,000 - 75,000; Full time

Job summary

A prominent healthcare charity in the United Kingdom is seeking a head of patient support. This role involves overseeing the delivery of services aimed at enhancing patient and staff experiences. Responsibilities include aligning programs with strategic objectives, managing a dedicated team, and fostering relationships with key stakeholders in healthcare. Candidates should have a strategic mindset and a passion for improving service delivery in a charity or healthcare setting.

Qualifications

• Strategic thinker with a passion for improving stakeholder experiences.
• Experience in overseeing service delivery and development in a charity or healthcare setting.
• Ability to drive continuous improvement and build relationships with stakeholders.

Responsibilities

• Oversee the delivery and development of all patient support services.
• Align service programs with strategic objectives and deliver high-impact results.
• Manage a team of staff including volunteer managers.

Job description

Overview

This is an exciting opportunity to lead impactful charity services that directly benefit RFL, its patients and staff. As the head of patient support, you will have the chance to shape the future of these services and lead a passionate team working towards a shared goal. If you are a strategic thinker with a passion for improving the experiences of our key stakeholders and making a difference, we would love to hear from you.

The head of patient support will report to the director of services and innovation.

Responsibilities

As the head of patient support, you will be responsible for overseeing the delivery and development of all services provided by the charity directly to patients. You will ensure the charity's services programmes and initiatives are aligned with its strategic objectives, deliver high‑impact results, and meet the needs of patients, healthcare professionals, and the Royal Free London NHS Foundation Trust (RFL) across all its hospitals and satellite sites. You will play a vital role in driving continuous improvement across the services and creating valuable relationships with key stakeholders across RFL.

The role sits in the services team, which is structured as follows:

• Director of services and innovation (lead of the department)
• Head of patient support (reports to the director)
• Line manager of five staff members: three volunteer managers, the support hub manager/lead, and the complementary therapy service manager/lead who manage teams of varying sizes.

The aim of the services department is to directly support the staff and patients of the Royal Free London Trust through providing direct services that enhance their experience. The department is responsible for providing complementary therapy for staff and patients, the support hub information and support centre, and a volunteering team supporting over 500 active volunteers.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world‑leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients' experiences of care.