Head of Operations — Lending & Savings (Hybrid)

Recognise Bank; Milton Keynes; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A modern business bank is seeking a Head of Operations to lead and manage operational delivery of lending and savings activities. This role emphasizes strong performance, regulatory compliance, and outstanding customer outcomes. Key responsibilities include overseeing the lending lifecycle, driving operational execution, and managing relationships with third-party suppliers. The ideal candidate will have over 10 years of experience in operational roles within financial services, demonstrating excellence in bridging lending operations and compliance. This position fosters continuous improvement and customer-centric processes.

Benefits

Competitive Time Off

Work From Anywhere

Learning & Development

Hybrid Working

Private Medical Care

Enhanced Pension Scheme

Maternity, Paternity & Adoption Pay

Discretionary Company Bonus

Qualifications

• Proven ability to align operational delivery with strategic objectives.
• Experience managing third-party relationships effectively.
• Strong understanding of KYC and AML frameworks.

Responsibilities

• Lead the team responsible for operational delivery of lending and savings activities.
• Ensure strong cross-functional collaboration for seamless customer experience.
• Champion a culture of operational excellence and continuous improvement.

Skills

Operational leadership

Regulatory compliance

Customer focus

Analytics

Education

10+ years in financial services operational roles

Job description

A modern business bank is seeking a Head of Operations to lead and manage operational delivery of lending and savings activities. This role emphasizes strong performance, regulatory compliance, and outstanding customer outcomes. Key responsibilities include overseeing the lending lifecycle, driving operational execution, and managing relationships with third-party suppliers. The ideal candidate will have over 10 years of experience in operational roles within financial services, demonstrating excellence in bridging lending operations and compliance. This position fosters continuous improvement and customer-centric processes.