Head of Operations - Care and Support

HomeServe Plc.; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care service provider in the UK is seeking a Head of Operations - Care and Support to lead the strategic and operational delivery of regulated and non-regulated care services. This pivotal role focuses on maintaining compliance, enhancing operational performance, and promoting person-centred care. The ideal candidate will possess extensive management experience and exceptional communication skills. This position offers a competitive salary and numerous benefits including flexible working and a contributory pension scheme.

Benefits

Competitive salary

34 days' annual leave

Contributory pension scheme

Flexible working

Colleague benefits portals

Access to Employee Assistance Programme

Training and development opportunities

Qualifications

• Management experience in care and support settings with good regulatory outcomes.
• In-depth knowledge of relevant policies and legislation.
• Ability to foster collaboration and maintain positive relationships.

Responsibilities

• Oversee operational performance and risk management.
• Identify growth opportunities and mobilise new services.
• Drive innovation and continuous improvement across services.

Skills

Extensive management experience

Exceptional communication

Interpersonal skills

Strategic thinking

Operational excellence

Job description

About the Role

We are seeking an experienced and dynamic Head of Operations - Care and Support to lead the strategic and operational delivery of regulated and non-regulated care services across our portfolio. This is a pivotal leadership role, ensuring that our services remain person-centred, fully compliant, and committed to continuous improvement. You will lead and champion the strategic development and delivery of outstanding, person‑centred care and support services. These services must be financially sustainable, safe, and fully compliant with internal and external policies and regulation. Your leadership will ensure that all services reflect and uphold emh's vision, mission and values promoting equity, dignity and inclusion for everyone we support and work alongside.

Key Responsibilities

The Head of Operations - Care and Support will oversee operational performance, risk management, and financial sustainability while working collaboratively with senior leaders to identify growth opportunities and successfully mobilise new services. Your ability to combine strategic thinking with operational excellence will be key to driving innovation and continuous improvement across our care and support portfolio.

Qualifications

You will bring extensive management experience across varied care and support settings, consistently achieving good or outstanding regulatory outcomes through inclusive and person‑centred leadership. The successful candidate will have in-depth knowledge of relevant policies, legislation and regulations, ensuring consistent and values‑led application across all services. Exceptional communication and interpersonal skills are essential, enabling you to build trust, foster collaboration, and maintain positive relationships with internal teams, partners, and stakeholders.

About the Company

emh care & support is part of emh which provides affordable homes and related care and support services to communities across the East Midlands. Enabling better lives is at the heart of everything we do. We help vulnerable people live an enjoyable, independent life by advocating on their behalf or by providing activities, support, care, and housing that matches their needs. We also provide diverse housing and supported living services to a range of people whose circumstances have made their lives or their housing vulnerable, such as teenage parents, older people and homeless people.

Benefits

• Competitive salary
• 34 days' annual leave (including statutory days), increasing with length of service (pro‑rata for part time)
• Contributory pension scheme
• Flexible working
• 2 colleague benefits portals providing discounts
• Access to our 24-hour Employee Assistance Programme
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

If you are ready to make an impact and help EMH shape the future of care and support apply today!