Head of Open Banking

HSBC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading global banking institution is seeking a Head of Open Banking to manage and enhance its Open Banking infrastructure in the UK. This role involves leading a team, developing new use cases, and engaging with industry stakeholders to ensure the Open Banking ecosystem supports extensive payment initiatives. Candidates should possess significant experience in payments management and strong leadership skills. The position is hybrid, based in London or other UK locations, offering a competitive pay and benefits package.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Significant expertise in Cards/payments product management with large teams.
• Experience in setting strategic direction and engaging stakeholders.
• Expertise in regulatory environments in payments.

Responsibilities

• Lead and manage the Open Banking infrastructure for operational resilience.
• Create new use cases and strengthen customer relationships through Open Banking.
• Engage with key industry bodies to leverage market insights.

Skills

Leadership in product management

Strategic direction

Industry engagement

Relationship management

Communication skills

Job description

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an outstanding payments leader to join our team in the role of Head of Open Banking.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re‑establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of Open Banking role is pivotal in UK RBW’s ambitions to truly ‘excel in payments’. You will lead a team to own the commercialisation of Open Banking in the UK and lead internally and externally to scale Open Banking use cases within the UK payment ecosystem.

This role's key responsibilities include managing the Open Banking infrastructure for HSBC UK, ensuring its operational resilience. You will create new use cases and seamless customer journeys through Open Banking to strengthen customer relationships. Additionally, you will lead both internally and externally to ensure the Open Banking ecosystem is fit for purpose, enabling large‑scale payment use cases.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Leadership and Engagement: Provide leadership that embeds the UK WPB strategic ambitions while driving team engagement.
• Role Modelling and Alignment: Act as a senior leader, role modelling leadership principles and ensuring alignment with HSBC culture and values.
• High-Performing Team: Build and maintain a high-performing team capable of articulating and executing a clear strategic vision.
• Talent and Succession Planning: Ensure talent and succession plans are effectively in place to support long‑term objectives.
• Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration.
• Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and leverage market insights for strategic advantage.

This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds.

To be successful in this role you should meet the following requirements:

• Significant expertise in Cards/payments product management. Must have proven leadership in delivering across customer, commercial, and conduct scorecards with large teams.
• Strategic Direction and Stakeholder Engagement. Must have experience in setting strategic direction, galvanising stakeholders beyond direct management, and delivering across the matrix.
• Industry Engagement and Regulatory Expertise. Expertise in managing industry engagements and understanding current and future regulatory environments in payments.
• Leadership and Initiative Delivery. Demonstrated ability to lead and deliver multiple initiatives in parallel effectively.
• Network Building and Relationship Management. Skilled in building effective networks across business areas and developing trust‑based relationships.
• Communication and Adaptability. Ability to present complex issues clearly to diverse stakeholders and adapt to rapidly changing priorities under pressure.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

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