Head of Mid Market

Epos Now Group; Norwich; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Head of Mid-Market to drive growth through strategic account management. You will lead a high-performing team, foster client relationships, and optimize customer lifecycle management. The ideal candidate has proven experience in senior account management within a SaaS or tech environment, with a focus on mid-market accounts. This position offers extensive benefits including a car allowance and generous leave policies.

Benefits

Car allowance

25 days annual leave

Birthday day off

Employee Assistance Programme

Long Service Awards

Half year Awards

Kudos

Qualifications

• Proven experience in a senior account management and commercial leadership.
• Experience managing and growing mid-market or enterprise accounts.
• Strong understanding of account management and customer lifecycle optimisation.

Responsibilities

• Grow and retain mid-market customer base through strategic account management.
• Lead a motivated results-driven team with clear KPIs.
• Drive NDR performance and reduce churn through engagement.
• Foster strong client relationships.

Skills

Account management

Leadership

Strategic thinking

Data-driven decision making

Communication

Tools

Salesforce

Job description

✨ Who we are

At Epos Now we help businesses across the world thrive by providing smart, cloud‑based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia - we’re on a mission to empower merchants everywhere with the tools they need to succeed.

🌟 The Opportunity

We’re looking for an exceptional Head of Mid‑Market to drive growth within one of Epos Now’s most exciting strategic channels.

This is a pivotal leadership role where you’ll:

• 💡 Shape and execute our mid‑market strategy
• 🤝 Build strong client relationships
• 📈 Maximise revenue through upsells and renewals

You’ll lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth.

If you thrive in a fast‑paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you.

🚀 What you’ll be doing

• Grow and retain our mid‑market customer base through strategic account management, renewals and upsells.
• Build and lead a motivated results‑driven team with clear KPIs and strong accountability.
• Drive NDR performance and reduce churn through proactive engagement.
• Foster strong client relationships.
• Maintain live dashboard and share performance insights across the business.
• Collaborate with other departments to remove blockers and elevate our proposition.
• Define and evolve the mid‑market customer profile, ensuring we continuously improve.

🔍 What we are looking for

• Proven experience in a senior account management and commercial leadership within a SaaS Fintech or tech sales environment.
• Success managing and growing mid‑market or enterprise accounts.
• Experienced people leader who can inspire, coach and drive performance.
• Strong understanding of account management and customer lifecycle optimisation.
• Used to working in a target‑driven, fast paced sales and account management environment.
• Skilled at building cross‑functional relationships that deliver outcomes.

👉 Who we are looking for

You will be:

• Proficient in CRM (Salesforce would be advantageous).
• Analytical.
• Data driven – using data to drive strategy.
• Commercially savvy – confident with forecasting, GTV and LTV metrics.
• Amazing at communication and stakeholder management.
• A strategic thinker who can turn vision into action.
• Motivated, proactive and results orientated.
• An inspirational leader, leading from the front.

🎁 What’s on offer

• Car allowance
• 25 days annual leave
• Birthday day off
• Employee Assistance Programme
• Long Service Awards
• Half year Awards
• Kudos

How to Apply:

If you think you have the skills and experience we are looking for, then we would love to hear from you.

• If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.