Head of Marketing

Zendbox | eCommerce Fulfilment Specialist; Whetsted; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A premium eCommerce fulfilment provider in the UK is seeking a Head of Marketing to own the marketing strategy and drive growth. This role requires proven leadership in multi-brand environments and the ability to develop high-impact marketing plans. The ideal candidate will lead a team, partner with sales, and oversee campaigns to maximize ROI. This is a hybrid role offering competitive salary and the opportunity to significantly shape the company's marketing future.

Benefits

Competitive salary (DOE)

Hybrid working - 2-3 days per week in Paddock Wood office

Influence across a growing Group

Opportunity to shape marketing as a growth engine

Qualifications

• Experience operating in complex, multi-brand or B2B/eCommerce environments.
• Commercially astute, confident working with revenue targets.
• Strong leadership skills to manage teams and stakeholders.

Responsibilities

• Define and own the Group marketing strategy and roadmap.
• Own marketing KPIs linked to revenue and customer acquisition.
• Lead a blended team of in-house marketers and freelancers.

Skills

Proven experience in a senior marketing leadership role

Experience in complex, multi-brand or B2B/eCommerce environments

Strong understanding of brand and performance marketing

Track record of owning strategy and growth outcomes

Experience in building and leading teams

Tools

Hubspot

Job description

About Zendgroup

Zendgroup owns and operates a growing portfolio of high-performing businesses, including:

• Zendbox: A premium eCommerce fulfilment provider
• Zendlabs: In-house manufacturing for DTC brands
• Zendpack: Experts in sustainable, branded packaging solutions
• Zendstudios: Brand storytelling through crafted content

We are an entrepreneurial group with ambitious growth plans. Our businesses are powered by innovation, collaboration, and a strong commercial mindset. Marketing plays a central role in how we grow, differentiate, and win.

The Role

As Head of Marketing, you will own the Group-wide marketing strategy and be accountable for marketing's contribution to growth. This is a senior, commercially focused leadership role with responsibility for setting direction, building capability, and delivering measurable impact across brand, demand, and revenue.

You will lead and develop a blended in-house and external team, define priorities across multiple businesses, and ensure marketing is tightly aligned with Group objectives. This role reports into senior leadership and works closely with Sales, Operations, and Product.

This is not a campaign-delivery role. We are looking for someone who can decide what matters, where to invest, and how marketing drives growth.

Requirements

Strategy and leadership

• Define and own the Group marketing strategy, roadmap, and priorities
• Apply our clear positioning and messaging across Zendgroup and its portfolio businesses
• Translate Group objectives into focused marketing plans with clear commercial outcomes
• Act as a senior marketing voice within the leadership team

Growth and commercial impact

• Own marketing KPIs linked to pipeline, revenue, customer acquisition, and brand growth
• Partner with Sales team to drive demand generation, lead quality, and conversion
• Decide where to invest (channels, content, markets, tools) to maximise return
• Ensure marketing activity supports both short-term performance and long-term brand building

Team and capability

• Lead and develop a blended team of in-house marketers, freelancers, and specialist agencies
• Design the right team structure and capabilities as the Group grows
• Continue to build on the high-performing content and campaign engine we've put in place that serves our multiple Group businesses as they grow
• Set high standards for processes and ways of working across marketing

Brand and communications

• Own brand consistency, tone of voice, and quality across all touchpoints
• Oversee content strategy, campaigns, PR, events, and communications
• Ensure marketing output reflects the ambition and credibility of the Group

Performance and governance

• Own and manage marketing budgets at Group level
• performance, ROI, and effectiveness across channels and businesses
• Report clearly on results, insights, and recommendations to senior leadership
• Continuously improve through testing, learning, and optimisation

About You

We are looking for a senior marketer who combines strategic thinking with commercial instinct and strong leadership.

Skills & Experience

• Proven experience in a senior marketing leadership role (Head of Marketing, Marketing Manager, or equivalent)
• Experience operating in complex, multi-brand or B2B / eCommerce environments
• Strong understanding of brand, demand generation, and performance marketing
• Track record of owning strategy and delivering growth outcomes
• Experience building and leading teams, agencies, and partners
• Commercially astute, confident working with revenue targets and leadership teams
• Comfortable making prioritisation decisions in fast-moving environments
• Skilled at reporting on metrics, data, and insights (preferably with Hubspot experience)

Personal Qualities

• Strategic, decisive, and outcome focused
• Credible and confident working at leadership level
• Collaborative, pragmatic, and low ego
• Able to balance long-term thinking with short term delivery
• Motivated by building something meaningful and scalable

Benefits

• Competitive salary (DOE)
• Hybrid working - 2-3 days per week in our Paddock Wood office
• A senior role with real influence across a growing Group
• The opportunity to shape marketing as a true growth engine
• A collaborative, ambitious culture with room to build and lead