Head of IT Service Management

Arden University; Baginton; Hybrid; GBP 75,000 - 80,000; Full time

Job summary

A leading educational institution in Baginton is searching for a Head of IT Service Management. In this role, you will provide strategic leadership for IT services, ensuring alignment with business goals and driving continuous improvement. Candidates should have extensive experience in IT service delivery, preferably across multiple business units, and a suitable background in service management frameworks like ITIL. The position offers a hybrid working model and a competitive salary between £75,000 and £80,000 per annum.

Benefits

30 days holiday plus bank holidays

Generous pension plan

Private medical insurance

Free educational courses

Access to Perkbox benefits

Qualifications

• Extensive experience leading IT service delivery at a senior level across multiple business units.
• Proven track record of driving IT service transformation.
• Knowledge of IT infrastructure, cloud platforms, and cybersecurity.

Responsibilities

• Accountable for strategic leadership of IT service delivery functions.
• Ensure IT services align with business objectives.
• Deliver maximum value and support digital transformation.

Skills

Leading IT service delivery

Driving IT service transformation

Implementing service management frameworks

Knowledge of IT infrastructure

Awareness of AI and automation trends

Excellent leadership skills

Excellent influencing skills

Education

Management or leadership qualifications

ITIL qualifications

Tools

Jira Service Management

Job description

Salary: £75,000 - £80,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: IT Director

Department: IT

Required travel on a hybrid working basis across UK locations.

About Arden University

We are an aspirational and multi‑award‑winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first‑choice university for career‑focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

About our Department

The Head of IT Service Management sits within our Technology Department, which is crucial to ensuring that employees and students can work effectively, deliver projects, find the right solutions and develop the technology that will nostri difference.

Our IT team is made up of around 65 employees with a vast range of skills from software development to IT operations and security.

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Our IT Department values employee development and we have many examples of progression and promotions within the team.

About the Opportunity

As Arden expands into new locations and supports record student numbers, it is imperative that we move our ITSM maturity to the next level, working closely with wider University student services teams to deliver the highest level of technology support to both our students and staff.

We are hiring a Head of IT Service Management to be accountable for the strategic leadership, direction, and continuous improvement of all IT service delivery functions. This role ensures that IT services are aligned with business objectives, deliver maximum value, and support the digital transformation agenda.

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Essential Skills / Experience

• Extensive experience leading IT service delivery at a senior level, ideally across multiple business units and/or locations.
• Proven track record of driving IT service transformation and managing large, diverse teams.
• Experience implementing service management frameworks such as ITIL and driving continuous improvements.
• Knowledge of IT infrastructure, cloud platforms, cybersecurity, and automation.
• Awareness of AI, machine learning, and automation trends shaping ITSM.
• In‑depth understanding of service management frameworks such as ITIL, COBIT, or ISO/IEC 2000.
• Excellent leadership skills to engage and motivate team members to deliver further service improvements.
• Excellent influencing skills to મુજબ the credibility of the function among key stakeholders.

Desirable Skills / Experience

• Experience working within the Higher Education sector.
• Experience of Jira Service Management.
• Advanced management or leadership qualifications.
• ITIL qualifications.

Why Arden

At Arden, you will become part of a passionate and dedicated team committed to removing barriers to learning and making education more accessible. We value our people and reward them with fantastic benefits.

Benefits

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• 30 days holiday plus bank holidays, including a Christmas closure.
• Generous Aviva pension plan with company contributions starting from 7%.
• SimplyHealth plan option.
• Private medical insurance coverage (applies to certain roles portable).
• Access to Perkbox benefits.
• Study any Arden course for free, with a discount for family and friends.
• Additional benefits.
• Our ‘Golden Ticket’ allows you to gift anyone in your life a free counties education.

Our Values

Stand out, Progressive, Accessible, Resourceful,カルボン – they reflect who we are as an institution, team and individuals. If they also reflect your own values and you are excited by the chance to be the driving creative force within a growing business, we want to hear from you.

Closing Date: 27th January

We reserve the right to close this vacancy before the specified closing date jednug ours refers to receive enough applications or to respond to business needs.

Equity, Diversity & InclusionArden University is proud to be a Disability‑confident employer. If you have a disability ترب defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. Aim please indicate your interest in this scheme via the application form. By doing so, you consent for these informations to be shared with the hiring team. For details on what qualifies as a disability under the Act, please refer to guidance.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, our recruitment and selection processes never discriminate based upon age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications.

Sponsorship statement

Some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points‑based immigration system. We welcome applications from candidates who do not currently have the right to work in the UK but may beisana) eligible for a visa through an alternative route.