Head of IT Operations — 24x7 Resilience & Compliance

Living Talent; Greater London; Hybrid; GBP 400,000 - 700,000; Full time

Job summary

A major investment management firm is seeking a Head of IT Operations to lead technical operations and ensure 24/7 availability across all IT systems. The role involves driving infrastructure strategy, managing vendor relationships, and overseeing compliance and risk mitigation efforts. We expect exceptional leadership abilities, strong communication skills, and extensive IT operations experience. Candidates should have an MBA or a relevant degree. This position offers competitive compensation and a hybrid work schedule.

Qualifications

• Proven leadership in technical operations and team management.
• Experience in investment management or broader financial services.
• Managing critical firm-impacting incidents.
• Exceptional communication skills for high-pressure problem resolution.
• Strong background in cloud operations and vendor management.
• Broad IT operations experience across infrastructure support and governance.
• Executive presence with a boardroom-ready mindset.
• Commitment to service excellence and stakeholder engagement.

Responsibilities

• Drive infrastructure strategy and manage vendor relationships.
• Oversee governance processes focusing on continuous improvement and risk mitigation.
• Ensure regulatory compliance across all IT systems and services.
• Manage a team of 30, ensuring operational resilience.

Skills

Succession Planning

Growing Experience

Expense Management

Management Experience

Rackspace

Laboratory Management

Senior Leadership

Operations Management

Relationship Management

Leadership Experience

Negotiation

Taxonomy

Education

MBA or other relevant discipline

Tools

Rackspace

Job description

A major investment management firm is seeking a Head of IT Operations to lead technical operations and ensure 24/7 availability across all IT systems. The role involves driving infrastructure strategy, managing vendor relationships, and overseeing compliance and risk mitigation efforts. We expect exceptional leadership abilities, strong communication skills, and extensive IT operations experience. Candidates should have an MBA or a relevant degree. This position offers competitive compensation and a hybrid work schedule.