Head of International Planning and Biz Ops

eBay; Greater London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A global e-commerce leader is seeking a Head of International Planning & Business Operations. This role involves leading cross-functional planning and business operations to expand international markets. The ideal candidate will have extensive strategy experience, strong analytical and critical thinking skills, and a dynamic approach to navigating an evolving landscape. This position offers significant growth potential and responsibility while ensuring alignment with global strategic goals.

Qualifications

• 10+ years of experience in strategy and operations, especially in cross-functional organizations.
• Proven history of crafting strategy and handling dependencies.
• Experience in fast-paced environments.
• Comfort with ambiguity and evolving conditions.

Responsibilities

• Lead cross-functional plan development for International Markets.
• Optimize plans during implementation with market leaders.
• Ensure metrics are monitored and business status is clear.
• Support business forecasting and manage resources.
• Facilitate knowledge sharing and playbook scaling across regions.

Skills

Strategy and operations experience

Critical thinking skills

Strong analytical skills

Interpersonal abilities

Self-starter

Dynamic and proactive approach

Education

MBA or similar relevant experience

Job description

About The Team & Role

eBay Live is transforming the way people shop by combining live entertainment, community, and commerce into a single experience. Sellers present interactive live‑streams where buyers watch, chat, and buy immediately across numerous categories.

We are seeking a Head of International Planning & Business Operations to collaborate closely with our category leadership to expand eBay Live beyond North America.

This person will gain a thorough knowledge of category strategy across markets. They will assist in turning those strategies into practical plans across functions. They will also lead the continuous review and improvement of those plans to achieve the ambitious growth goals.

The role calls for a strategic and practical leader who combines storytelling, data insights, and operational precision with high emotional intelligence. This person will support our category leadership in advancing the business at different levels.

This person will work individually in one market and lead a team in other smaller markets. There is significant potential for growth and more influence as operations expand.

What you will accomplish

• Lead planning for International Markets: Drive cross‑functional plan development region by region, while applying consistency in global frameworks and ensuring alignment with global product roadmaps
• Optimize plans as needed during implementation. eBay Live is growing rapidly and functioning more like a “startup” inside the larger company. Therefore, plans may shift through ongoing implementation. Staying aware of necessary adjustments, in close collaboration with market leaders, is essential.
• Lead the business review cycles: Make sure important metrics are monitored and the overall business status is clear and agreed by all teams. Review past results to understand successes and challenges. Keep a clear focus on upcoming steps, potential growth obstacles, and needed plan improvements. Provide regional business performance updates and raise critical issues to the global eBay Live leadership and other senior eBay executives as needed.
• Support ongoing business forecasting and resource management: While FP&A leads this work, collaborate closely to ensure financial plans match operational realities. Ensure resources align and are efficiently directed toward accurate business plan outcomes.
• Support scaling of playbooks and knowledge sharing across regions: Functional teams or COEs will primarily own the playbooks. Know the playbooks well and help those teams share knowledge to promote the standard process more quickly.
• Parachute problem‑solving targets the core demand and supply funnel within a region where usual business processes break down or don’t work well. This hinders business growth. Assist in assessing whether this challenge appears across multiple markets. Support global leadership in developing systemic solutions accordingly. The role works alongside in‑market operations and PMO teams handling more specific issues.
• Take responsibility for the global operating model: Collaborate with all functional teams to help develop it and manage its ongoing governance. Track its efficiency and recommend enhancements to global leadership for application across markets.
• Become a live commerce expert: Build a strong grasp of the factors behind eBay’s success in live commerce. Collaborate with market and global leadership on ways to bring success to life.

What you will bring

• Experience in multiple strategy and operations, portfolio management, and/or consulting‑style roles with a heavy lean toward planning and accomplishing in complex, fast‑paced, cross‑functional organizations. A blend of startup and enterprise experience is a plus. Typically translates to 10+ years of work experience, but specific roles and skills matter more.
• Self‑starter with a proven history of crafting strategy, handling dependencies, persuading executive‑level leaders, and fostering ownership across cross‑functional teams
• Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross‑functional frameworks for success, and construct cases for investment
• Strong analytical skills, a proven history of converting insights into practical strategic plans, and demonstrable experience of innovative problem‑solving at scale
• Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions.
• A dynamic, proactive approach and an ability to develop clarity from ambiguity. Comfort with ambiguity is also important. The role requires a desire to work in a very fast‑paced, evolving environment.
• Nice to Haves: MBA or similar relevant experience, marketplace or live/creator commerce experience

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