Head of HR Operations: Service Delivery & Payroll

CITY OF EDINBURGH COUNCIL; City of Edinburgh; On-site; GBP 77,000 - 94,000; Full time

Job summary

A city council organization based in Edinburgh is seeking a Head of HR Operations. The successful candidate will lead the HR Operations Teams to ensure quality service delivery through high-volume transactions and effective customer support. Responsibilities include driving best practices, managing compliance, and developing HR systems. Ideal candidates will demonstrate leadership skills and a commitment to improving HR services. This position offers a competitive salary of £77,845 to £93,154 and promotes a flexible working culture.

Benefits

Competitive salary

Flexible working options

Qualifications

• Proven ability to lead HR operations teams and deliver excellent customer service.
• Experience in developing and improving HR systems and processes.
• Strong understanding of HR policies and statutory obligations.

Responsibilities

• Lead HR Operations Teams ensuring high-volume transactions are handled correctly.
• Drive best practices and continuous improvement in HR services.
• Manage the overall HR service delivery and support across the employee lifecycle.

Skills

Leadership

HR Operations Management

Customer Service Excellence

Compliance Knowledge

Change Management

Job description

A city council organization based in Edinburgh is seeking a Head of HR Operations. The successful candidate will lead the HR Operations Teams to ensure quality service delivery through high-volume transactions and effective customer support. Responsibilities include driving best practices, managing compliance, and developing HR systems. Ideal candidates will demonstrate leadership skills and a commitment to improving HR services. This position offers a competitive salary of £77,845 to £93,154 and promotes a flexible working culture.