Head of Guest Experience & Events

Nicholas Jon Recruitment; Royal Leamington Spa; On-site; GBP 30,000; Full time

Job summary

A leading hospitality recruitment firm in Royal Leamington Spa is seeking a Head of Guest Experience & Events to oversee an award-winning venue. This hands-on leadership role involves motivating the team, enhancing service standards, and driving guest experiences. The ideal candidate has proven senior hospitality experience and is passionate about community engagement. Competitive salary of £30,000 plus profit share bonus and additional benefits offered.

Benefits

Profit share bonus

Staff discounts

Learning & development support

Team socials

Pension

Qualifications

• Proven experience in senior hospitality or events leadership.
• Hands-on leader who sets the tone and leads by example.
• Commercially sharp with a flair for creativity and innovation.

Responsibilities

• Lead, motivate, and develop a hospitality and events team.
• Oversee daily service across coffee, bar and event spaces.
• Own the P&L - driving sales, profitability, and commercial growth.
• Deliver standout events that connect, engage and inspire.

Skills

Team leadership

Creativity and innovation

Commercial awareness

Guest service orientation

Job description

Description

Head of Guest Experience & Events - Leamington Spa - £30,000 + Profit Share Bonus - Monday–Friday, Daytime Hours

We’re looking for a Head of Guest Experience & Events to lead an award‑winning venue that blends coffeehouse culture, vibrant events, and creative collaboration under one roof.

You’ll take full ownership of hospitality and events – from buzzing service to unforgettable gatherings – driving performance, innovation, and exceptional guest experiences. This is a hands‑on leadership role where you’ll inspire your team, elevate standards, and bring fresh ideas to life.

What you’ll do :

• Lead, motivate, and develop a hospitality and events team.
• Oversee daily service across coffee, bar and event spaces.
• Own the P&L - driving sales, profitability, and commercial growth.
• Deliver standout events that connect, engage and inspire.
• Create unique menus, activations, and partnerships.

About you :

• Proven experience in senior hospitality or events leadership
• A hands‑on leader who sets the tone and leads by example.
• Commercially sharp with a flair for creativity and innovation.
• Guest‑obsessed, people‑focused, and passionate about community and connection.

What’s on offer :

• £30k + profit share bonus
• Monday to Friday, daytime hours predominantly
• Staff discounts, learning & development support, team socials, pension, and more

If you’re ambitious, creative, and ready to shape the future of guest experience in a thriving, community‑driven venue – we’d love to hear from you.