Head of Group Travel – DMC

French Selection UK; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading destination management company in London is looking for a Head of Group Travel. This role involves managing a travel operations team, providing training and guidance, and ensuring client satisfaction. The ideal candidate must have experience in a sales role within a Destination Management Company and demonstrate strong leadership and communication skills. Salary starts from £50,000 per annum, depending on experience.

Qualifications

• Experience in a sales role within a Destination Management Company – Essential.
• Proactive, confident and dynamic personality.
• Excellent at working under pressure and making decisions.

Responsibilities

• Manage the travel operations team within the Groups department.
• Provide training, support, and guidance to the team.
• Set and monitor KPI’s for the operations team.
• Deal with escalated enquiries from clients.
• Report to the Directors of the company.

Skills

People Management

Excellent communication skills

Attention to detail

Team Leadership

Organisational skills

Job description

Overview

A long-standing destination management company with international offices and global operations.

Responsibilities

Head of Group Travel – DMC
Location: London
Salary: from £50,000 per annum depending on experience
Please provide your salary expectations if any higher and we will consider according to relevant experience
Ref: 8201HD

• To provide direct day-to-day management of the travel operations team within the Groups department
• To provide training, support and guidance to the team where needed
• To set and monitor KPI’s for the operations team and adjust accordingly
• To manage and deal with escalated enquiries from clients in a timely manner
• To monitor and give feedback on areas of improvement/areas of success within the team
• To be aware of cultural differences within a team and react sensitively
• To be aware of important changes in the travel market and communicate course of action to the team
• To report to the Directors of the company

Candidate’s Profile

• Experience in a sales role within a Destination Management Company – Essential
• Experience in People Management/Team Leadership – Essential
• Excellent communication skills with knowledge of cultural differences
• Excellent attention to detail and able to work under pressure
• Ability to lead a team effectively and make decisions appropriately
• Excellent organisational skills
• Proactive, confident and dynamic personality
• IT literate