Head of Global Groups Division

Travel Trade Recruitment; Greater London; Hybrid; GBP 50,000; Full time

Job summary

A leading travel recruitment agency is looking for an experienced Head of Global Groups Division to lead a dynamic team and shape the future of travel services. The role involves overseeing sales operations, managing key client relationships, and driving performance. The ideal candidate will have a proven track record in travel sales and operations, with strong knowledge of European destinations. This position offers a salary of up to £50,000 and a hybrid working model.

Benefits

Salary up to £50,000

20 days holiday + bank holidays

Hybrid working (4 days office, 1 remote)

Flexible hours during peak season

Opportunities for growth & development

Qualifications

• Proven leadership in travel sales & operations.
• Strong knowledge of European destinations required.
• Expertise in CRM and data management.

Responsibilities

• Lead and inspire a team of 6+ professionals.
• Oversee CRM data, reporting, and sales funnel.
• Manage key client relationships and handle escalations.
• Deliver budgets and KPIs, identify growth opportunities.
• Champion training, automation, and process improvements.
• Travel to destinations to monitor supplier standards.

Skills

Leadership in travel sales & operations

Knowledge of European destinations

CRM and data management expertise

Excellent communication

Comfortable with AI and digital tools

Job description

Are you an experienced leader in travel sales and operations? We're looking for a dynamic Head of Global Groups Division to lead a growing international team and shape the future of this well-established DMC's global services.

We're seeking a results-driven professional to lead our Global Groups Division, managing a talented team while shaping strategy and enhancing operational excellence.

Your Mission

Lead our global sales and operations team, drive performance, and represent the department at the highest levels. You'll oversee the full CRM funnel, build strong client relationships, and contribute to the company's continued success.

What you\'ll do

• Lead and inspire a team of 6+ professionals
• Oversee CRM data, reporting, and sales funnel
• Manage key client relationships and handle escalations
• Deliver budgets, KPIs, and identify growth opportunities
• Champion training, automation, and process improvements
• Travel to destinations to monitor supplier standards

Qualifications

• Proven leadership in travel sales & operations
• Strong knowledge of European destinations
• CRM and data management expertise
• Excellent communicator, strategic and hands-on
• Comfortable with AI and digital tools

Benefits

• Up to £50,000 salary (DOE) + benefits (pension, cycle to work)
• 20 days holiday + bank holidays
• Hybrid working: 4 days office, 1 remote (after probation)
• Hours: 09:15-17:30 (flexibility during peak season)
• Great opportunities for growth & development

Join a collaborative, forward-thinking organisation where your leadership can make a real impact. Please apply online to this post by sending your CV and a covering note.