Head of Global Customer Love & Operations

Butternut Box; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading pet food company in London seeks a Head of Customer Service Operations to enhance customer experiences and manage a team across global operations. The ideal candidate will excel in data analysis, team management, and commercial strategy, ensuring high-performance results with a proactive approach. This hybrid role involves collaboration with international stakeholders and offers robust employee benefits, including professional development funding and generous leave policies.

Benefits

25 days holiday plus bank holidays

5 paid 'paws' days for training

£500 personal learning budget

Butternut Box employee discount

Enhanced parental leave

Private medical insurance

Discounted gym access

Qualifications

• You are a strong presenter and public speaker.
• You excel at analytics and provide actionable insights.
• You have strong commercial acumen and understand PnL.

Responsibilities

• Manage a team of specialists across Customer Love.
• Enhance delivery experience for customers.
• Oversee the complaints process for physical products.

Skills

Strong presentation skills

Public speaking

Data analysis

Commercial acumen

Team management

Effective communication

Tools

Data tools

Spreadsheets

Job description

A leading pet food company in London seeks a Head of Customer Service Operations to enhance customer experiences and manage a team across global operations. The ideal candidate will excel in data analysis, team management, and commercial strategy, ensuring high-performance results with a proactive approach. This hybrid role involves collaboration with international stakeholders and offers robust employee benefits, including professional development funding and generous leave policies.