Head of FX Operations

Screen International Group Ltd; Greater London; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

A leading financial brokerage in Greater London is seeking a Head of FX Operations to manage and optimize the FX brokerage's operations, compliance, and client service. The successful candidate will have over 5 years of experience in FX brokerages and a keen understanding of regulatory frameworks. This role is critical for supporting revenue growth and ensuring a best-in-class client experience while maintaining high operational standards. Competitive salary of £65-70K plus benefits and a flexible working environment offered.

Qualifications

• 5+ years of experience in FX brokerages with senior leadership experience.
• Strong understanding of FX brokerage models.
• Hands-on experience with FX trading platforms, liquidity aggregation, and prime brokerage structures.
• Proven track record managing regulatory relationships and multi-jurisdictional operations.

Responsibilities

• Oversee daily operations of the FX brokerage, including trade execution and settlements.
• Ensure high availability and performance of trading platforms.
• Manage operational support for clients across multiple jurisdictions.
• Ensure compliance with applicable regulatory requirements.
• Partner with technology teams to manage trading platforms.

Skills

Deep operational knowledge of FX brokerage environments

Strong regulatory and risk management expertise

Excellent leadership, communication, and stakeholder management skills

Commercial mindset with focus on scalability and profitability

Ability to manage high-volume, 24/5 global operations

Decisive, resilient, and detail-oriented

Education

Bachelor’s degree in Finance, Business, Economics, or a related field

MBA preferred

Tools

FX trading platforms

CRM systems

Job description

Job Title: Head of FX Operations

Salary £65-70K plus benefits

Location /City of London / 1 day Remote

Please note : Applications will only be considered from candidates with proven experience in foreign exchange (FX).

Overview

We have an exciting opportunity for an experienced FX Operations Manager to oversee and optimise the end to end operational, regulatory, and commercial execution of the firm’s foreign exchange brokerage business.

This role ensures efficient, compliant, and scalable operations across client onboarding, trading infrastructure, liquidity management, settlements, risk controls, and client service. The Head of FX Operations will play a critical role in supporting revenue growth, protecting the firm’s license, and delivering a best-in-class client experience in a highly regulated, fast-paced brokerage environment.

Key Responsibilities

Brokerage Operations & Execution

• Oversee daily operations of the FX brokerage, including trade execution, order routing, post-trade processing, settlements, reconciliations, and payments.
• Ensure high availability, performance, and integrity of trading platforms and related infrastructure.
• Manage operational support for retail, professional, and institutional clients across multiple jurisdictions.

Liquidity, Risk & Brokerage Model Oversight

• Oversee liquidity provider relationships, prime broker arrangements, and execution venues.
• Ensure effective management of market risk, counterparty risk, and settlement risk across A-Book, B-Book, or hybrid brokerage models.
• Monitor execution quality, slippage, latency, and pricing integrity to meet regulatory and client expectations.

Regulatory, Compliance & Governance

• Ensure full compliance with applicable regulatory requirements.
• Oversee AML, KYC, sanctions screening, client appropriateness, and ongoing monitoring processes.
• Act as a senior point of contact for regulators, auditors, banks, and external service providers.
• Ensure timely regulatory reporting, governance meetings, and policy updates.

Technology & Platform Management

• Partner with technology teams and vendors to manage trading platforms, CRM systems, risk engines, payment gateways, and reporting tools.
• Drive automation and straight-through processing (STP) across the trade lifecycle to reduce errors and costs.
• Ensure cybersecurity, data protection, system resilience, and disaster recovery readiness.

Client Experience & Service

• Oversee client onboarding, account funding, withdrawals, and customer support functions.
• Ensure efficient resolution of trade disputes, complaints, and escalations in line with regulatory standards.
• Partner with sales and marketing teams to support client acquisition, retention, and product launches.

Financial & Vendor Management

• Oversee operational budgets, cost controls, and vendor management.
• Negotiate and manage contracts with liquidity providers, technology vendors, payment service providers, and outsourcing partners.
• Monitor operational profitability metrics, including cost per trade, platform costs, and payment processing efficiency.

People & Leadership

• Build, lead, and develop high-performing operations, risk, and support teams across regions.
• Establish clear KPIs, performance standards, and accountability frameworks.
• Foster a culture of compliance, risk awareness, and continuous improvement.

Qualifications & Experience

• Bachelor’s degree in Finance, Business, Economics, or a related field (MBA preferred).
• 5+ years of experience in FX brokerages with senior leadership experience.
• Strong understanding of FX brokerage models.
• Hands-on experience with FX trading platforms, liquidity aggregation, and prime brokerage structures.
• Proven track record managing regulatory relationships and multi-jurisdictional operations.

Skills & Competencies

• Deep operational knowledge of FX brokerage environments.
• Strong regulatory and risk management expertise.
• Excellent leadership, communication, and stakeholder management skills.
• Commercial mindset with focus on scalability and profitability.
• Ability to manage high-volume, 24/5 global operations.
• Decisive, resilient, and detail-oriented.

Key Performance Indicators (KPIs)

• Platform uptime and execution quality.
• Regulatory compliance and audit outcomes.
• Client onboarding and funding turnaround times.
• Cost efficiency and operational margins.
• Risk incidents and dispute resolution metrics.
• Client satisfaction and retention rates.