Head of Facilities Operations & Workplace Experience

Sodexo; City of Westminster; On-site; GBP 55,000 - 68,000; Full time

Job summary

A leading service management company is seeking a Head of Facilities Operations & Workplace Experience to lead FM delivery across multiple campuses. This role involves ensuring operational excellence, driving a people-first workplace experience, and collaborating with senior stakeholders. With a competitive salary and a comprehensive benefits package, this position promises opportunities for career development in an inclusive environment.

Benefits

Competitive salary

Career growth opportunities

Diverse and inclusive workplace

Online mental health support

Employee Assistance Programme

24/7 access to a virtual GP

Exclusive discounts through Sodexo scheme

Mercer Aspire Pension Plan

Learning and development opportunities

Bike to Work Scheme

Qualifications

• Experience in facilities management or operational leadership roles.
• Ability to optimize performance through data and best practices.

Responsibilities

• Lead hard and soft FM delivery across multiple campuses.
• Work with the Partnership Director and senior stakeholders.
• Drive IFM operational excellence and ensure safety.

Skills

Leadership

Communication

Data analysis

Operational management

Job description

Supporting the Partnership Director with:

• Ensuring consistency in process and procedures deployed in operational delivery of hard and soft services across all sites.
• Creates an environment in which safety is the first priority and all parties are encouraged to participate.
• Works with the commercial team to ensure that monthly reporting is accurate for FM activity.
• Support the contract Head of Finance and Partnership Director to grow the account and execute the overall business strategy that will maintain and grow revenue and profitability.
• Be able to work within an entrepreneurial culture delivering solutions, providing leadership and communication but not afraid to dive into details.
• Requirement to be on call and support out of hours in emergency situations.
• Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the business.
• Days/Shift Pattern: Monday to Friday
• Total Hours Per Week: 40 hours

Salary: £55,000 - £68,000 depending on experience, plus 10% bonus and £1,300 flexible benefit funds.

Step into a career-defining leadership role at the University of Greenwich. As Head of Facilities Operations & Workplace Experience, you'll lead hard and soft FM delivery across our Avery Hill, Greenwich and Medway campuses - from modern teaching spaces to historic, listed buildings on a world heritage site. Working in partnership with the Partnership Director and senior client stakeholders, you'll drive IFM operational excellence, use data and best-practice engineering to optimise performance, and create a people-first workplace experience that enhances student and staff life while supporting our commercial and CSR goals.

Benefits

• A competitive salary & excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.
• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A Bike to Work Scheme, supporting both your fitness and the environment.