Head of Facilities

IHG Hotels & Resorts; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel group in Cardiff is seeking a Head of Facilities and Engineering to oversee operations in their 5-star facility. The ideal candidate will have over 3 years of experience managing hotel facilities, with a strong emphasis on leadership and hospitality excellence. This role offers competitive pay and annual bonuses, alongside various employee benefits including holidays and discounts. Apply to be part of a dynamic and environmentally conscious team.

Benefits

Competitive salary

Annual bonus potential

Complimentary stay at the hotel

Medical benefits and life insurance

Financial wellbeing app

31 days holiday annually

Company sick pay

Worldwide hotel discounts

Shopping discounts

Refer a friend programme

Qualifications

• Managed one or more hotel facilities departments for 3+ years.
• Experience with preventive maintenance programs and safety systems.
• Knowledge of hotel technological systems is beneficial.

Responsibilities

• Lead the facility operations and engineering team.
• Ensure alignment with hotel objectives.
• Maintain high standards through continuous improvement.

Skills

Leadership skills

Facilities management

Hospitality excellence

Problem-solving

Team collaboration

Tools

Quore

Hotsos

Knowcross

CCTV

Job description

Overview

voco St David's Cardiff have an incredible opportunity for a Head of Facilities and Engineering to join our Cardiff Bay 5-star hotel!

We are offering a competitive pay, plus a potential 15% annual bonus based on performance!

At voco, everyone’s a host and we provide guests with a relaxed but attentive stay. We are a trusted name delivering informal, non-pretentious experiences that leave lasting impressions, with a focus on the environment and environmentally conscious innovations from start to finish.

Set on Cardiff Bay’s waterfront, voco St David's Cardiff makes a bold statement with its glass-fronted façade, private balconies, floor‑to‑ceiling windows and coastal setting. The Tir a Môr is our eclectic restaurant and bar, and the Spa has been voted one of the best in the UK. The hotel is a wonderful setting for meetings, conferences, weddings and celebrations.

Check out our Instagram page to see voco St David’s!

We are seeking a driven and highly skilled Head of Facilities and Engineering to lead the operation of our hotel’s facilities. Your proven track record in leadership, facilities management and hospitality excellence will be key to your success.

Responsibilities

Your key accountabilities will be:

• Support the creation and execution of the strategy for the facilities and engineering department, ensuring alignment with overall hotel objectives.
• Be accountable for the performance of the engineering team, including recruitment, rostering and maintaining a well‑managed and motivated workforce.
• Regularly review, audit and address operational issues within the department, ensuring high standards and continuous improvement.
• Stay abreast of industry trends and develop compelling cases to introduce new initiatives that benefit the hotel and enhance guest experiences.
• Foster a culture of recognition and hospitality excellence, building confidence in teams and promoting high performance.
• Solve complex, cross‑departmental challenges, analysing issues to identify root causes and implementing effective solutions.
• Encourage a collaborative environment where best practices are shared and applied across the team.
• Create pride within the team to deliver consistent, outstanding guest experiences that reflect the values and reputation of the voco brand.
• Demonstrate in‑depth knowledge of facilities management, engineering systems and cross‑functional hotel operations to ensure smooth running of the hotel.

Qualifications

To be successful as our Head of Facilities and Engineering, you will need:

• Managed one or more hotel facilities departments for 3+ years in a global hotel brand of the same classification with comparable size and complexity.
• Experience in at least two of the following: writing and executing a full preventative maintenance program; testing and record‑keeping for fire, life and safety systems; remedial action on fire and water risk assessments; sourcing and working with contractors on technical services and projects; writing a full security risk assessment and taking remedial action; updating technology infrastructure; leading green initiatives on property.
• Knowledge of hotel systems such as Quore, Hotsos, Knowcross, Building Management System, CCTV, HGEM, ProcureWizard and UKG Pro is a plus.

Benefits

Our Head of Facilities and Engineering enjoys a range of benefits including:

• Part of the IHG Hotels & Resorts family, with global opportunities.
• The voco St. David’s colleague experience stay – a 1‑night complimentary stay, two‑course dinner & breakfast at the hotel following a successful probation period.
• Medical benefits and life insurance.
• Wagestream – a financial wellbeing app that lets you save, track and withdraw your pay as you earn it.
• Meals while on duty.
• 31 days holiday each year, including bank holidays, up to 33 days (pro‑rated).
• Company sick pay and life insurance.
• Discounts for our hotels and restaurants worldwide.
• Discounts from over 15,000 stores.
• Refer a Friend programme.

Joining a company that favours laid‑back but attentive connections with a focus on the environment—apply today to become our Head of Facilities and Engineering.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we’re on a journey towards a sustainable future, treating the planet as we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.

Don't quite meet every single requirement but still believe you'd be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.