Head of Digital Experience & CX Transformation

Utility Warehouse; Remote; GBP 150,000 - 200,000; Full time

Job summary

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digital journey, leading a team, and directly influencing customer engagement. The company offers an industry-benchmarked salary and a remote-first work environment, valuing diversity and inclusion in the workplace.

Benefits

Industry-benchmarked salary

Remote-first with access to UK hubs

Matched pension & life assurance

Qualifications

• Experience working on consumer apps with 200k+ active users.
• Proven ability to improve onboarding, activation, conversion, retention or engagement at scale.
• Strong experience in Senior Product Management focused on digital customer experience.

Responsibilities

• Transform the digital experience from fragmented to intuitive.
• Drive delivery and experimentation as a hands-on leader.
• Run A/B tests to guide product decisions and changes in customer behavior.

Skills

A/B testing and experimentation

User experience design

Stakeholder management

Job description

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digital journey, leading a team, and directly influencing customer engagement. The company offers an industry-benchmarked salary and a remote-first work environment, valuing diversity and inclusion in the workplace.