Head Of Delivery - Times Customer - FTC

News UK; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team. This role involves managing delivery functions, overseeing budgetary allocations, and enhancing digital solutions. Strong leadership and communication skills are essential, alongside proven experience in budget management and agile practices. The company promotes a hybrid work culture, encouraging collaboration and innovation within cross-functional teams.

Benefits

Private medical insurance

Discounted gym memberships

Bikes for Work scheme

Discounts on Harper Collins books

Enhanced maternity and paternity leave

Exclusive events access

Wellbeing support services

Generous pension scheme

Training opportunities via LinkedIn Learning

Holiday allowance plus volunteering days

Qualifications

• Proven success in managing programmes across multiple teams.
• Experience managing programme budgets and resource management.
• Excellent communication skills to manage stakeholder expectations.

Responsibilities

• Lead the delivery function for the Times Customer team.
• Oversee the end-to-end delivery of various initiatives.
• Manage Capex budgets and ensure financial tracking.

Skills

Leadership skills

Agile methodologies

Budget management

Cross-functional collaboration

Communication skills

Job description

Job Description

Your Team

You will be part of the Times Customer team. The Times informs, entertains, campaigns, and innovates, and our technology team is at the heart of this, supporting a creative, multi-channel media operation. The Customer team develops and maintains the technology that powers registration and subscription experiences. You will be involved in key projects such as rolling out new customer experiences, enabling product differentiation, and integrating AI-powered tools like Einstein into our Call Centre operations.

Your Role

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. Your focus will be on driving efficient delivery processes and fostering collaboration to ensure the continuous enhancement of our digital capabilities. You will report to the Director of Technology (Customer) and manage a team of direct reports.

What You’ll Do

In this role, you will oversee the end-to-end delivery of initiatives, coordinating teams to plan and develop roadmaps that align with organisational goals. You will manage the Times Customer Capex budgets, ensuring accurate financial tracking and forecasting, while optimising team structures.

You will also be responsible for the performance, career development, and progression of Programme Managers, Agile Project Managers, and Scrum Masters. Championing Agile principles, you will help build collaborative, cross-functional teams and translate high-level business proposals into actionable roadmaps. Additionally, you will act as the primary contact for procurement and vendor teams, managing relationships and ensuring strong performance from third-party partners.

What We’re Looking For

We are seeking someone with proven success in managing programmes and leading delivery across multiple, potentially globally distributed teams. You should have experience managing programme budgets, monitoring expenditure, and forecasting costs, alongside resource management.

Strong leadership skills are essential, with the ability to influence, negotiate, and foster a collaborative team culture. Excellent communication skills, both verbal and written, are required to manage stakeholder expectations effectively. You should also be proficient in using Agile metrics such as velocity and cycle time to monitor progress and drive continuous improvement.

About News UK

News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday, and The TLS. Our broadcast brands include talkSPORT, Times Radio, and Virgin Radio UK, alongside market‑leading local stations across Ireland. Together, our world‑famous brands provide news, analysis, opinion, and entertainment to almost 40 million people each month.

Spanning print and pixel, audio and video, events and experiences, our multi‑format brands represent diverse communities and a plurality of opinion. Driven by passion, guided by principles, and acting with purpose, we exist to promote a fair society, freedom of speech, and a little bit of fun.

We embrace a hybrid work model, requiring a minimum of three days per week in the office to foster collaboration, innovation, and team spirit. Certain roles may require additional in‑office days, which can be discussed with your recruiter.

Life at News

At News UK, we take pride in representing, reflecting, and reaching the nation by telling the stories that matter most. Diversity is central to our mission. We are committed to representing the rich variety of voices across age, gender, ethnicity, disability, social class, and sexuality. Our Diversity Strategy ensures that everyone has the opportunity to contribute and thrive as we continue to innovate and grow sustainably.

We also support employee‑led networks that foster community and collaboration, including the African and Caribbean Network, Parents and Carers, LGBTQ+ group News Is Out, and the Apprentice Society.

Benefits

• Private medical insurance with coverage for pre‑existing conditions
• Discounted gym memberships, free ClassPass at Home, and weekly exercise classes (virtual and in‑person)
• Bikes for Work and Electric Car schemes
• Up to 60 percent discount on Harper Collins books
• Enhanced maternity leave of up to 18 weeks full basic salary and paternity leave of up to two weeks
• Access to exclusive events and competitions with brands such as talkSPORT, Virgin Radio UK, and The Times, plus weekly virtual panel chats with top journalists and celebrities
• Wellbeing support through EAP, physio, massage, and counselling services
• A generous pension scheme with employer contributions of up to 5 percent
• Extensive training opportunities, including full LinkedIn Learning access
• 25 days holiday plus bank holidays, with up to four volunteering days per year