Head of Delivery Excellence

Pertemps; Old Warren; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A leading water utility company in the UK seeks a Head of Delivery Excellence to develop strategic digital management initiatives. This hybrid role offers a competitive salary of up to £90,000 depending on experience, comprehensive benefits including a generous pension scheme, and private healthcare. Candidates must possess strong project management experience, a proven record in leading change, and a commitment to continuous improvement. A background in PM methodologies such as Prince2 or Agile is essential, along with the ability to build relationships across various teams.

Benefits

Competitive salary

Annual leave increasing with service

Car allowance

Performance-related pay

Generous pension scheme

Private medical healthcare

Access to health and wellbeing benefits

Qualifications

• Extensive experience in project management and program leadership.
• Ability to implement change across people, processes, and technology.
• Track record of fostering continuous improvement initiatives.

Responsibilities

• Develop and implement the Digital Management strategy.
• Drive continuous improvement across the digital landscape.
• Set KPIs to measure project performance.

Skills

Project & Programme Management Experience

Change management in teams

Lean/agile methods

Leadership in transformation

Relationship building

PM discipline knowledge (Prince2 or Agile)

Job description

What you’ll be doing as Head of Delivery Excellence

• Develop & Implement the Digital Management strategy with alignment to the strategic goals of Digital and the company.
• Enhance the maturity across the relevant digital capabilities. This will be achieved by fostering a culture of excellence, accountability, and continuous improvement.
• Set up and drive continuous improvement across all of Digital.
• Define & Deliver Digital Management Improvement Initiatives.
• Identify all the areas that require change / improvement working alongside the Head of PMO and Head of P & PM to own and implement the changes across Digital Transformation teams.
• Develop strategic plans which contribute to the development of functional strategy.
• Define & Establish key performance indicators (KPIs) to measure project performance and team productivity. Develop and maintain a performance dashboard with key delivery KPIs.

Base location – Hybrid – Clear Water Court Reading

Working pattern – 36 hours

What you should bring to the role

• Project & Programme Management Experience.
• Landing change in teams (people, process, technology)
• Experience of leading continuous improvement using lean/agile ways of working.
• Proven experience in leading and developing high-performing, cross-functional transformation across disparate teams.
• Demonstrated ability to build and manage strong relationships with internal customers & teams, senior leadership, external clients, and third-party vendors.
• At least one PM discipline – e.g. Prince 2 - Waterfall or Agile Methodologies.

What’s in it for you?

• Competitive salary up to £90,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance - £5,800.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.