Head of Customer Success

RGH-Global Limited; Greater London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A mission-focused online commerce organization is looking for a Head of Customer Success to lead their customer success efforts during a transformative phase. The role involves developing B2B customer success operations, driving growth and customer retention using data insights, and inspiring a high-performing team. Ideal candidates have extensive experience in a B2B or tech-driven environment and proven abilities in leading change and optimizing processes. This opportunity blends innovation with a strong customer-first focus.

Qualifications

• Extensive experience leading customer success in a B2B or technology-driven environment.
• Proven ability to lead change and optimize processes.
• Demonstrated success in achieving growth and retention through data and technology.

Responsibilities

• Inspire and develop a high-performing team through growth and transformation.
• Create efficient scalable processes and tech-driven workflows to enhance customer experience.
• Drive customer retention and business outcomes using data insights.
• Collaborate with product operations and sales teams to shape organizational strategy.
• Support expansion into new regions.

Skills

Leadership

Customer success strategies

Data analysis

Process optimization

Communication

Relationship building

Job description

Head of Customer Success

We are assisting a mission‑focused privately supported organisation in the online commerce sector dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts.

This strategic yet practical role will oversee the development of a B2B customer success operation collaborating with mission‑driven entities such as non‑profits and academic institutions to deliver value through innovative technology‑enabled solutions.

You will lead a skilled team through a period of change implementing streamlined processes leveraging technology and fostering a customer‑first approach to achieve exceptional service and sustainable growth.

Key Responsibilities

• Inspire and develop a high‑performing team through growth and transformation.
• Create efficient scalable processes and tech‑driven workflows to enhance customer experience.
• Drive customer retention and business outcomes using data insights.
• Collaborate with product operations and sales teams to shape organizational strategy.
• Support expansion into new regions.

What We Seek

• Extensive experience leading customer success in a B2B or technology‑driven environment.
• Proven ability to lead change and optimise processes.
• Demonstrated success in achieving growth and retention through data and technology.
• Strong communication and relationship‑building skills.

This is a unique chance to shape a vital function in a dynamic values‑driven organisation.

Key Skills

Marketing & Promotions, Attorney At Law, Jni, Airlines, Art

Employment Type: Full Time

Experience: years

Vacancy: 1