Head of Customer Success

Verifile; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading background screening services provider in the United Kingdom is seeking a Head of Customer Success to lead their customer success team. You will develop and implement strategies to enhance customer retention and satisfaction while fostering a high-performing team culture. The ideal candidate should have strong experience in customer relationship management and a proven track record in implementing successful customer success strategies. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience in leading customer success teams with a focus on performance and retention.
• Ability to build strong relationships with stakeholders.
• Proven track record in developing customer success strategies.

Responsibilities

• Lead and empower a high performing team to drive results.
• Develop and implement customer success strategies.
• Build strong relationships with enterprise stakeholders.

Job description

Head of Customer Success

Who we are?

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions.

About the role :

Lead and empower a high performing team, fostering a culture of ownership, accountability, and continuous development to drive strong performance and long term results.

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences.

Act as the voice of the customer, building strong relationships with enterprise stakeholders and using insight and feedback to influence service, operations, produc...