Head of Customer Analytics: Lifetime Value & Service Ops

Datatech Analytics; Greater London; Hybrid; GBP 100,000 - 110,000; Full time

Job summary

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This strategic yet hands-on role blends analytics with commercial acumen, aiming to improve customer relationships and drive long-term value growth. A strong background in customer analytics and service operations is essential for success in this role.

Qualifications

• Strong background in customer analytics.
• Experience in service operations.
• Proven expertise in lifetime value modelling.

Responsibilities

• Lead a team to deliver data-driven insights.
• Oversee analytics strategy for the service journey.
• Shape customer experience and operational strategies.

Skills

Customer analytics

Service operations

Lifetime value modelling

Job description

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This strategic yet hands-on role blends analytics with commercial acumen, aiming to improve customer relationships and drive long-term value growth. A strong background in customer analytics and service operations is essential for success in this role.