Head Of Consultancy&Nbsp;(Sage X3, ERP) - Hampshire

Arden Resourcing; Fleet; On-site; GBP 100,000 - 110,000; Full time

Job summary

A leading Sage solution provider is looking for a Head of Consultancy to oversee ERP implementation and customer support. This senior role requires proven leadership in consultancy, with a strong emphasis on Sage X3 expertise. The position will involve strategic oversight of projects and team dynamics to enhance client satisfaction and business growth. The role offers a competitive salary and attractive benefits including performance bonuses and flexible working options.

Benefits

Performance bonus

Healthcare Cash Plan

Employee Assistance Programme

Volunteering leave

Working flexibility

Qualifications

• Proven leadership experience with consultancy or professional services in an ERP or technology environment.
• Hands-on experience in ERP implementation and project delivery.
• Commercially astute with the ability to balance client satisfaction with profitability.

Responsibilities

• Lead and inspire the Consulting and Customer Support teams.
• Oversee the delivery of ERP consultancy projects.
• Streamline processes to enhance service quality and efficiency.
• Act as a trusted advisor and senior escalation point.
• Align service delivery with commercial objectives.

Skills

Leadership experience

ERP expertise (Sage X3)

Project governance

Excellent communication

Stakeholder management

Problem-solving capability

Negotiation skills

Education

Leadership or project management certifications (PRINCE2, PMP)

Job description

Head of Consultancy (Sage X3, ERP) - Hampshire

£100,000-£110,000

We’re proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance. If you're a strategic leader with a passion for building and managing high‑performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career.

Key Responsibilities

• Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement.
• Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget.
• Streamline processes to enhance efficiency, service quality, and operational excellence.
• Act as a trusted advisor and senior escalation point, strengthening long‑term client relationships.
• Align service delivery with commercial objectives to support business growth and profitability.
• Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey.
• Define and monitor KPI's, utilisation, and revenue performance to drive continuous improvement.
• Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences.
• Champion knowledge sharing and best practice across all delivery functions.

About You

• Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment.
• Strong ERP expertise-preferably Sage X3 - with hands‑on experience in implementation and project delivery.
• Skilled in consultancy best practice, project governance, and managing multiple complex engagements.
• Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability.
• Excellent communication, stakeholder management and negotiation skills.
• Strategic thinker with a hands‑on approach, resilience and problem‑solving capability.
• Committed to customer success, continuous improvement and developing others.
• Leadership or project management certifications (PRINCE2, PMP) desirable.

This is an exciting opportunity to join an established and fast‑growing organisation at the forefront of Sage ERP solutions. You'll work with cutting‑edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered. You'll be part of a collaborative, forward‑thinking environment that values fresh ideas and professional growth. In return, you'll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility.