Head Housekeeper

WGC Ltd.; Bristol; On-site; GBP 33,000; Full time

Job summary

Join a forward-thinking company as a Head Housekeeper, where you'll lead a dedicated team in delivering exceptional guest experiences. This role involves managing housekeeping operations, enhancing productivity, and ensuring compliance with health and safety standards. With a strong focus on career progression, you'll receive extensive training and support to develop your skills and advance in your career. The company values diversity and inclusion, creating a welcoming environment for all employees. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Unlimited career progression

Qualifications

• Experience in a housekeeping environment with strong leadership skills.
• Ability to analyze data for resource planning and improve service delivery.

Responsibilities

• Manage daily operations of the housekeeping department and improve efficiency.
• Recruit, train, and monitor team performance to meet financial targets.

Skills

Housekeeping Management

Team Leadership

Guest Satisfaction Improvement

Health and Safety Compliance

Education

Experience in Housekeeping

Job description

Moxy Bristol, 55 Newfoundland St, St Paul's, Bristol, BS2 9AP
Rate: £33000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

Your role will include:

1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationships with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practices
4. Identify ways to improve Guest Satisfaction
5. Adhere to Health and Safety Policy, keeping all work areas neat and well organised
6. Recruit, train, manage and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.