Head Cashier

Grosvenor Casinos Limited; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading casino operator in the UK is seeking a Head Cashier for their Luton location. The successful candidate will lead the cash desk efficiently while ensuring exemplary customer service. Essential qualifications include previous casino experience, accuracy in transactions, and effective communication skills. The role requires flexibility for night shifts and weekends in a dynamic 24/7 environment. Join our inclusive team where your passion and commitment can thrive.

Qualifications

• Previous casino experience is essential.
• A history of accurate transactional work as a casino cashier.
• Strong understanding of cash desk legislation and procedures.
• Familiarity with cash desk computer system.
• Current PFL licence issued by the Gambling Commission.
• Fantastic communication and social skills.

Responsibilities

• Lead the cash desk with adherence to security measures.
• Prioritize customer satisfaction while processing transactions.
• Mentor and motivate team members.
• Conduct cashier training and competency interviews.

Skills

Casino experience

Transactional accuracy

Legislation knowledge

Computer system understanding

Communication skills

Education

PFL licence issued by the Gambling Commission

Job description

Job Description

Grosvenor Casino, Luton

In the dynamic role of a Head Cashier, you must have previous casino experience.

Your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor - coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• Previous casino experience is essential
• A history of accurate transactional work as a casino cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.