Hardware Officer

Career Choices Dewis Gyrfa Ltd; Stockport; On-site; GBP 23,000 - 30,000; Full time

Job summary

A local support services company in Stockport is seeking an IT Support Specialist to serve as the first point of contact for staff requiring hardware and audio-visual assistance. The ideal candidate will manage procurement, setup, and support for IT equipment while ensuring swift problem resolution. Strong skills in customer care and troubleshooting are essential. This full-time or part-time role allows flexibility and comes with significant benefits, including a probationary bonus and generous leave policy.

Benefits

Probationary bonus

Pension contributions

Free life assurance

33 days leave

Enhanced DBS support

Qualifications

• Ability to provide user-focused first-line support for audio-visual issues.
• Experience in coordinating hardware procurement and setup.
• Strong communication skills for managing user expectations.

Responsibilities

• Act as the first point of contact for audio-visual support.
• Configure and support IT hardware and AV equipment.
• Resolve first-line hardware and AV issues effectively.

Skills

First-line hardware support

Audio-visual setup

Customer care

Troubleshooting

Communication

Tools

Desktop and laptop systems

Audio-visual equipment

Job description

You will act as the primary point of contact for staff requiring IT hardware or audio‑visual support, delivering a responsive, approachable and professional service.

Your responsibilities will include coordinating the procurement, setup and day‑to‑day management of hardware and AV equipment—such as desktops, laptops and meeting‑room technology—while maintaining accurate records and ensuring all equipment remains available, reliable and cost‑effective.

You will provide user‑focused first‑line support for hardware and audio‑visual issues.

This includes assisting staff with meeting‑room setups, video‑conferencing and presentations, resolving common hardware faults, and troubleshooting problems in a clear, calm and reassuring manner.

Where needed, you will liaise with external suppliers or internal technical teams to ensure problems are resolved quickly and with minimal disruption to users.

You will build positive working relationships with staff and managers by delivering excellent customer care, clearly communicating progress, managing expectations and will take ownership of your caseload, prioritising requests effectively while working flexibly and collaboratively as part of a supportive team.

Key Responsibilities

• Act as the first point of contact for staff requiring hardware and audio visual support, providing a friendly, professional and timely service
• Set up, configure and support IT hardware and AV equipment, including laptops, peripherals and meeting room technology
• Provide on-the-spot assistance for meetings, video conferencing and presentations, ensuring technology is easy to use and reliable
• Diagnose and resolve first-line hardware and AV issues, escalating more complex problems where appropriate
• Maintain accurate records of hardware and AV assets, including tracking equipment allocation and lifecycle management
• Coordinate the ordering, replacement and disposal of hardware and AV equipment in line with organisational policies
• Communicate clearly with users, keeping them informed of progress and managing expectations
• Take ownership of assigned requests and prioritise workload to meet service standards We can offer full time (<br>37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel.

The post will be based in our Head Office in Stockport.

Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.

For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhillcreativesupport.co.uk Vacancy Reference Number: 84334 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 33 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization

• Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications.

We can only accept applications from candidates who are located in and eligible to work within the UK

• This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).