Hardware Deployment Technician

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization is seeking a Hardware Deployment professional to provide on-site and remote support across their sites. The role involves configuring and maintaining IT hardware, troubleshooting software issues, and ensuring excellent customer service. Ideal candidates will have demonstrable skills in Windows and desktop hardware. This position offers a chance to be part of a transformative tech initiative in healthcare.

Qualifications

• Experience in configuring and maintaining hardware equipment.
• Ability to install, update, and troubleshoot software.
• Proven customer service skills.

Responsibilities

• Support delivery of hardware equipment across Trust sites.
• Provide on-site support for IT hardware and systems.
• Install and upgrade hardware to ensure optimal performance.
• Deliver a customer-focused support service.

Skills

Support skills in Windows operating systems

Desktop hardware knowledge

Microsoft Office suites

Mobile phone and tablet support

Customer service commitment

Job description

Overview

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. An opportunity has arisen for a Hardware Deployment to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.

Responsibilities

• Support the delivery of hardware equipment across Trust sites, assisting in the resolution of incidents and completion of work orders logged by the Service Desk.
• Based at the Manufacturing and Innovation Hub in Seaton Delaval, provide on-site support for IT hardware and systems and deliver support services across other Trust sites including North Tyneside General Hospital, Hexham General Hospital, Wansbeck General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
• Configure, deliver and install, maintain, and upgrade all hardware equipment to ensure optimal workstation performance.
• Install, update, and troubleshoot all Trust-approved software in a timely and accurate manner, providing end-user assistance as necessary.
• Deliver a customer-focused support service to end users, managing workload to ensure incidents are responded to and resolved within the agreed Service Level Agreements (SLAs).
• Regular liaison with internal service delivery teams and external third-party suppliers, requiring strong communication and interpersonal skills.

Essential requirements / Qualifications

• Demonstrable support skills in Windows operating systems, desktop hardware, and Microsoft Office suites, mobile phone and tablet equipment.
• A strong commitment to delivering excellent customer service.

About the Trust

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics, covering one of the largest geographical areas of any NHS trust in the country. This organisation leads in innovation and quality, including the Northumbria Specialist Emergency Care Hospital.

Sound too good to be true? This is what you get when you work for Northumbria Healthcare. This is the Northumbria Way. Please read the applicant guidance notes before submitting your application.

Contact / informal visits

Name: Andrew Barker
Job title: Hardware Support Team Leader
Email: [e-mail]
Telephone: [phone]