Hard Services Manager

Mitie; Brighton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A facilities management company is seeking an experienced candidate for a role focused on hard FM service delivery in Brighton. Responsibilities include managing service quality, ensuring compliance with safety regulations, and supporting staff training and development. The ideal candidate will possess site-specific training, have 5-10 years of relevant experience, and show competence in environmental, quality, and safety awareness. This role is pivotal in maintaining operational delivery and ensuring a safe work environment.

Qualifications

• 5-10 years of experience in a related role.
• Must have a site specific specialist training as identified by the contract.
• Knowledge of CDM regulations (2015) and IOSH Managing Safely.

Responsibilities

• Responsible for hard FM service delivery and monitoring of services.
• Engage with formal and informal company communications.
• Act as first level in staff disciplinary matters and maintain performance records.

Skills

Environmental Awareness

Operational Health & Safety

Education

Site Specific Specialist Training

Tools

MAXIMO System

Electrical Engineering

Job description

Job Overview

• To be responsible for the hard FM service delivery. Responsible for the appropriate monitoring of the services provided by the supply chain and ensuring they are of required quality in line with the service Level agreements, contractual specifications and agreements with key performance indicators.
• Ensure that the asset base is accurate within responsible area and maintained in suitable format for required MAXIMO system. Develop the engineers to ensure they have the correct skill set to tackle the first line reactive jobs and planned preventative tasks required within the responsible area. Ensure that all engineers are appropriately qualified, are aware of the risks and controls required for their tasks and take all practicable course of action to ensure a safe working environment.
• Provide out of hours engineering cover across area in conjunction with other contract managers and the service delivery centre. Engage in the formal and informal communications structure of the company participating in management meetings and delivering effective team briefs and consultation.
• Act as the first level in staff disciplinary matters (initial interview), ensuring adequate notes are maintained of all performance conversations. Act as the first point of contact for staff absence, ensuring the correct procedures are followed and return to work interviews are completed. Ensure that the planned preventative maintenance schedules of works is maintained to an optimum schedule. Provide the Operations/Deputy Facilities Manager and/or customer with the current status of their estate as required. Escalate aspects of operation that may require support from areas outside of direct control.
• Ensure log books and other on-site documentation is up to date. Assist with the compilation of quotes and estimates for remedial and small. Understand cost base of operation and support company improvement in the cost base and supply chain. Understand performance as reported by KPI's and be able to explain key influencing factors and lead the improvement of these.
• Audit of processes to ensure consistency and application of best practice for safe, effective delivery of services. Capture best practice and develop the Hard FM platform to represent the way that we do business.
• Assist with staff recruitment and induction training to ensure that values are upheld and service levels maintained.

Relationships

• External:
  1. Site based staff and FM team (customers). To be the focal point for routine operational delivery of the hard FM service.
  2. Contractors. To manage the service delivery into the contract.
• Internal:
  1. Other M&E managers. Working as part of the team to manage the supply base and ensure consistent operational Delivery.

Qualifications

A site specific specialist training as identified by the contract.

Experience

5-10 years of experience in related role

Project Management knowledge

• Environmental, Quality & Safety awareness
• Operational health & safety delivery

Technical competencies

• Edition 18
• Electrical Engineering
• CDM regulations (2015)
• IOSH managing safely
• Legionella Control (L8)
• #MISCH #FMH