Hard Services Manager

Chartwells Independent; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading catering services provider is seeking an experienced Hard Services Manager to oversee hard FM services delivery across PFI contracts. You will ensure compliance with statutory requirements and manage a team to maintain high-quality service. Key skills include strong budget management, knowledge in healthcare compliance, and CAFM system experience. This role offers competitive pay and comprehensive benefits, emphasizing a strong health, safety, and environmental culture.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Travel discounts

Grocery discounts

Cinema ticket discounts

Wellness classes

Qualifications

• Technically strong FM professional with healthcare and PFI experience.
• Experience managing people, performance, compliance and budgets.
• Ability to deliver training and present to small groups.

Responsibilities

• Lead and promote a strong Health, Safety & Environmental culture.
• Manage the delivery and quality of hard services according to SLAs.
• Produce client reports and maintain strong client relationships.

Skills

Hard FM delivery within a PFI healthcare environment

Strong knowledge of HTMs, statutory compliance and safety processes

Planned and reactive maintenance management using SFG20

Budget management and cost control

Strong analytical skills with attention to technical detail

Confident stakeholder and client communication skills

Education

NEBOSH Certificate or Diploma

IWFM Level 4 or above

Technical qualification

Tools

CAFM systems experience (e.g. MRI Evolution, Maximo, TopDesk)

Job description

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with myCareer Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Unwind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About the Role

We are looking for an experienced Hard Services Manager to lead the delivery of hard FM services across two PFI contracts. This is a key technical leadership role, responsible for ensuring safe, compliant and high‑quality service delivery in line with client SLAs, statutory requirements and company standards.

You will act as the technical lead on the contracts, advising the Contract Manager on compliance, performance and risk, while working closely with the client to support effective project delivery and continuous improvement.

Key Responsibilities

• Lead and promote a strong Health, Safety & Environmental culture, ensuring full compliance across teams and subcontractors
• Manage the delivery and quality of hard services in line with SLAs, ISO standards and company procedures
• Take ownership of hard services budgets, ensuring cost control and value for money
• Deputise for the Contract Manager when required
• Ensure Compass/PPP-IML policies, procedures and controlled documents are implemented effectively
• Lead, engage and develop engineering teams, ensuring correct staffing levels, training and succession planning
• Manage and analyse CAFM data to drive operational efficiency
• Produce client reports and maintain strong client relationships, identifying opportunities to enhance service delivery
• Manage lifecycle, variation and project works from inception to completion, including billing
• Control and govern third‑party suppliers to ensure SLA compliance
• Drive continuous improvement across Quality, Cost, Delivery and Safety
• Act as an Authorised Person (LV, HV, water, medical gases, confined spaces, etc.)
• Attend off‑site meetings, training and networking events as required

About You

You will be a technically strong FM professional with healthcare and PFI experience, confident managing people, performance, compliance and budgets.

Essential Experience & Skills:

• Hard FM delivery within a PFI healthcare environment
• Strong knowledge of HTMs, statutory compliance and safety processes
• Planned and reactive maintenance management using SFG20
• Line management of engineers and subcontractors
• Budget management and cost control
• CAFM systems experience (e.g. MRI Evolution, Maximo, TopDesk)
• Project management including lifecycle and variation works
• Experience as a Duty Holder / Authorised Person (or above)
• Strong analytical skills with attention to technical detail
• Confident stakeholder and client communication skills

Desirable:

• NEBOSH Certificate or Diploma (or willingness to work towards)
• IWFM Level 4 or above (or equivalent)
• Technical qualification
• Experience developing and upskilling teams
• Ability to deliver training and present to small groups

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1201/78117001/52771099/R/SU #PPP.IML

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!