Handover Specialist

Sales Talent Connect Limited; York and North Yorkshire; On-site; GBP 25,000 - 34,000; Full time

Job summary

A vehicle service provider in York is seeking a Handover Specialist to deliver exceptional customer care. Your role includes providing personalized vehicle handovers and ensuring customer satisfaction through effective communication and teamwork. Ideal candidates will have experience in customer service, excellent communication skills, and a full clean UK Driving Licence. This position offers a competitive salary and various benefits, including holiday entitlements and staff discounts.

Benefits

Preferential rates for servicing/repairs

Enhanced maternity and paternity packages

30 days holiday, increasing with service

Staff Car Scheme

Shopping discounts and pension scheme

Qualifications

• Experience in a corporate environment, hospitality, or customer service.
• Must hold a full clean UK Driving Licence.

Responsibilities

• Provide a tailored handover experience to customers.
• Ensure seamless customer journey with the team.
• Manage communications up to vehicle delivery.

Skills

Excellent Communication Skills

Curiosity

Confidence

Attention to Detail

Energy

Job description

Handover Specialist

📍 Location: York
💰 Salary: £25,950 basic per annum, up to £33,450 including OTE
⏰ Working Hours: Full-time, average 5-day week, 8:30 - 18:00 with every other Saturday off

About the Role:

As a Handover Specialist, you'll provide a tailored handover experience to each customer, ensuring a comprehensive introduction to their vehicle's specifications and features. You'll be instrumental in delivering the highest level of customer care and satisfaction by:

• Offering a personalised and continuous dialogue with customers.

• Working closely with a team to ensure a seamless customer journey.

• Handling timely and accurate communications up to and during vehicle delivery

Does This Sound Like You?

We're looking for ambitious individuals who embody our core values:

• Excellent Communication Skills: Listening is as important as talking in our industry.

• Curiosity: A genuine interest in learning about our customers, our products, and new technologies.

• Confidence: A personality that engages and welcomes our customers.

• Attention to Detail: Ability to capture information accurately, follow processes, and deliver an excellent customer experience.

• Energy: Drive to motivate oneself, inspire others, and achieve performance targets.

Our Ideal Candidate:

• Experience in a corporate environment, hospitality, or customer service.

• Must hold a full clean UK Driving Licence.

Benefits We Offer:

• Preferential rates for servicing/repairs.

• Enhanced maternity and paternity packages.

• 30 days holiday, increasing up to 33 days with service, inclusive of bank holidays.

• Staff Car Scheme

• Shopping discounts, Specsavers vouchers, and a contributory pension scheme.